What are the responsibilities and job description for the For Eyes - EyeCare Advisor position at FOR EYES?
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If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
GENERAL FUNCTION
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric. Delivers the store’s key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supercision of the Store Manager and within the scope of state law and the policies of For Eyes.
MAJOR DUTIES & RESPONSIBILITIES
- Greets customers without delay (within 30 seconds)..
- Promptly answers the telephone (3 rings) in a friendly and courteous manner.
- In Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution. .
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
- Maintains safe working environment for all associates/patients.
- Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
RETAIL
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
DOCTOR’S OFFICE
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Leadership skills
- Strong communicator and listener
- Problem solving ability
- Familiarity with cash register, computers and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise
PREFERRED QUALIFICATIONS
- Previous experience in customer service, retail and/or optical
- Strong interpersonal skills
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
