UX Designer & Researcher, Medicaid

For People improves digital services for disadvantaged and vulnerable populations by embedding directly in government agencies. We modernize software, systems, and platforms to ensure they better serve the people who need them the most. We're a fully remote, human-centered team that prioritizes positive work-life balance and the well-being of our people.

As a UX Designer and Researcher at For People, you will contribute to transforming the user experience for the Medicaid Drug Program (MDP) product suite at the Centers for Medicare and Medicaid Services (CMS). Your work will contribute to ensuring that Medicaid beneficiaries have access to affordable medications by improving the usability, accessibility, and overall effectiveness of the digital tools used for drug pricing negotiations, compliance tracking, and cost transparency.You will apply research methods to understand the needs of state officials, drug manufacturers, and CMS administrators, translating those insights into intuitive, accessible, and visually effective designs. In this role, you will not only identify user pain points but also craft elegant solutions, using wireframing, prototyping, and iterative design to improve digital workflows and interactions. Your work will ensure that complex government systems are not just functional but also visually clear, easy to navigate, and engaging for end users.

For People is a team of humans. We place a significant amount of emphasis on positive work-life balance, setting healthy expectations, and making sure our loved ones are taken care of first. That means picking a child up from school during the day or going for a mid-day walk is okay!

Our entire team is remote across the United States, from the West Coast to the East Coast. There will never be a return-to-office, as we have none!

On the MDP project, you will work closely with product teams to:

• Conduct qualitative and quantitative user research to understand the needs of various user roles such as state users, Division of Pharmacy staff, and drug manufacturers
• Translate research findings into actionable designs by creating wireframes, prototypes, and user flows to improve usability
• Present research insights in accessible ways to foster actionable improvements
• Support strong relationships with CMS and the Division of Pharmacy by focusing on mutual goals and outcomes
• Facilitate usability testing and iterative design to refine and enhance product features based on real user feedback
• Ensure accessibility and compliance with design standards, including Section 508 and the U.S. Web Design System (USWDS)
• Use tools like Figma, Figjam, and Dovetail for research synthesis, visualization, and design execution

• 4 years of experience conducting user experience research and designing for accessible, intuitive digital products or services, ideally within government or highly regulated sectors
• Experience translating insights about user experience and business needs into product designs through wireframes, prototypes, and iterative designs
• Familiarity with key research methodologies, including user interviews, usability testing, and journey mapping
• Familiarity with design systems
• Facilitation skills that make usability findings turn into design decisions.
• Experience collaborating within agile teams, documenting workflows, and understanding complex user environments
• Basic knowledge of tools like Figma, Figjam, and Dovetail for research documentation and visualization
• Strong attention to detail and a flexible, adaptive approach to research and design priorities

• Experience working directly with government partners in a consulting or embedded role
• Experience working with government-specific design systems, such as the US Web Design System
• A portfolio showcasing previous work in enterprise service design, Medicaid/Medicare digital services, or public sector UX strategy

Location: 100% remote within the United States(paid travel may be required once or twice a year for team on-sites and/or research)

Salary Range: $80,000-$110,000 annually, plus comprehensive benefits and annual company profit sharing.

Work Authorization: As we work on U.S. Federal Government programs, you must be a United States citizen and able to pass a public trust background check.

For People is an Equal Employment Opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, or veteran status.

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