Training & Development Manager

About Fora

Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:

• Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
• A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
• Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
• Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.
  
  

Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 100 full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

About The Role

The Training & Development Manager will own and evolve Fora's advisor education strategy, creating and delivering world-class training programs that empower our travel advisors to build successful businesses. This role combines strategic curriculum development with hands-on content creation and delivery, ensuring our educational programs scale effectively while maintaining exceptional quality. Using data-driven insights and key performance metrics, this person will continuously evaluate and optimize training effectiveness to drive advisor success rates. Reporting to the Head of Operations Advisor Experience, this position is crucial in driving advisor success through comprehensive learning experiences and measurable business outcomes.

Key Responsibilities

Strategic Program Development

• Lead the development of comprehensive training curricula across all advisor experience levels, from onboarding to advanced business development
• Source and collaborate with subject matter experts to create industry-leading educational content
• Establish and maintain production standards for all training content across various mediums
• Design learning paths that align with advisor business growth milestones
  
  

Content Creation & Delivery

• Create engaging training materials including slide decks, interactive workshops, and assessments
• Facilitate live training sessions both virtually and in-person
• Develop and implement knowledge checks and learning assessments
  
  

Quality Assurance & Performance Management

• Track and report on key metrics including training adoption, attendance, satisfaction and impact on advisor success and performance
• Own advisor certification achievement and business performance metrics related to training & development initiatives
• Review and act on advisor feedback to continuously improve training content
• Update materials to address inconsistencies or outdated information
• Ensure all training content maintains consistent quality and branding standards
  
  

Requirements

• 3-5 years of experience at a high-growth startup or hospitality business in a training role, learning and development role, or related experience
• Bachelor’s degree in business, communications, or a related field, or equivalent experience.
• Proven track record of developing and implementing successful training programs
• Background in measuring and improving training effectiveness
• Experience with virtual and in-person training facilitation
• Strong project management skills with ability to manage multiple priorities
• Excellence in content creation and presentation development
  
  

Strongly Preferred

• Ability to thrive in a fast-paced, high-growth startup environment with a willingness to learn and adapt quickly.
• Experience in travel industry or entrepreneurship training development
• Knowledge of adult learning principles and instructional design
• Strong interpersonal skills with the ability to work cross-functionally with various teams and stakeholders.
  
  

Compensation

Salary: $85-$95k equity

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• 401k plan
• Commuter Benefits
• Classpass Membership & Gym Access
• Supplemental Life Insurance
• Stock Options
  
  

This role is based in New York City with a hybrid WFH & office schedule (Monday-Thursday are our in-office days, with flexibility for Friday at your preference).

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.