What are the responsibilities and job description for the Service Technician position at Forbes Office Solutions?
About Us:
Forbes Office Solutions is a family-owned business that has been serving the Central Iowa area since 1960. We are a full-service provider of office furniture and equipment, offering everything from delivery to expert maintenance. Our goal is to ensure our clients receive the best service possible from start to finish.
Job Description:
We are seeking a reliable and detail-oriented Service Technician to join our team! As a Service Technician at Forbes Office Solutions, you will have the opportunity to work with a variety of office technology—primarily copiers and computers, but also other equipment like shredders, cash registers, laminators, time clocks, and typewriters. If you enjoy troubleshooting, solving problems, and providing excellent customer service, this role is for you.
Key Responsibilities:
- Troubleshoot and diagnose customer issues with office equipment.
- Install, maintain, and repair equipment at customer locations.
- Provide technical support to customers via phone or in-person.
- Perform preventative maintenance to ensure equipment is running smoothly.
- Keep accurate records of customer service activities.
- Follow all safety protocols when working with equipment.
- Travel to client locations within the service area, with company vehicle provided during working hours.
- Work Monday through Friday, 8:00 AM – 5:00 PM, with no after-hours or weekend work.
What We’re Looking For:
- Strong experience in troubleshooting and repairing electronic office equipment.
- Excellent communication skills, with the ability to explain technical issues clearly.
- A strong customer service mindset and ability to work independently.
- Ability to work in a fast-paced, dynamic environment.
- Previous experience with copiers and IT-related technology is a plus.
Perks & Benefits:
- Company tools, phone, and vehicle provided during working hours.
- Full-time, Monday-Friday schedule (no weekends or after-hours work).
- Join a family-owned business with a tight-knit, supportive team.
Why Forbes Office Solutions?
As a small business that's been around since 1960, we offer our team a stable, friendly work environment with the opportunity to work on a variety of technology and service needs. If you’re someone who enjoys variety in your day-to-day tasks and takes pride in delivering great customer service, we’d love to hear from you!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tools provided
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Year round work
Supplemental Pay:
- Commission pay
Ability to Commute:
- Newton, IA 50208 (Required)
Work Location: In person
Salary : $18 - $20