What are the responsibilities and job description for the Program Analyst position at Forbes Technical Consulting?
Hospitality Guest Experience Program Analyst
Chicago, IL
6 month contract
Contact : Mary at mnugent@forbestc.com
Required Skills :
- 3 years of experience in applied research, customer experience, or employee experience
- 2 years of management, customer experience, and technology implementation or optimization experience
- Experience with statistical modeling software, preferably SPSS
- Experience using customer experience software, preferably Medallia
- Proven analytical ability and critical thinking skills, comfort with excel-based modeling
- Understand the hotel business or other related business categories and apply strategy new program enhancements
- Experience developing and executing large-scale programs and / or product rollout
- Creative / innovative approach to problem solving
- History of delivering results and implementing change
- Proven ability to collaborate across a highly matrixed organization
- Minimum Bachelor’s degree in computer science or equivalent
