What are the responsibilities and job description for the Customer Service Representative I position at Force America?
Overview: The Customer Service Representative supports our company divisions. They will provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service Rep is a key role in our office.
Essential Responsibilities:
- Partner with assigned customer base to provide pricing, availability, and updates on order status.
- Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
- Enter component and sub-assemblies for sales and quotes.
- Administrative support including correspondence of email, fax, and providing return authorizations.
- Maintain a minimum profit margin.
- Complete component pricing and availability inquiries.
- Assist inside sales and outside sales team for research work, small projects and pricing.
- Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma or GED.
- Post-secondary degree or 2 years of relevant work experience.
- Experience with assembly or working with customers, preferred.
- Basic analytical ability to understand significance of pricing and cost.
- Strong mechanical aptitude preferred.
- Strong communication skills, written and verbal, most often over the phone.
- Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
- Detail oriented and the ability to exhibit patience.
- Experience with Microsoft applications to include Outlook, Excel, and Word.
