Customer Success Specialist

Customer Success Specialist

Force4Good is an exciting and fast-growing automated fundraising platform that is raising millions to support both restaurants and nonprofits looking to give back. We have a culture of innovation and service and are passionate about the work we do.

We are looking for a recent college grad to join our Implementation Team, to ensure success for the over 6,000 restaurants and 30,000 nonprofits that rely on us to meet their fundraising goals. Our platform reduces 97% of the work involved in running a successful fundraiser, and helps build community at restaurants around the country.  The Customer Success Specialist is a key role at our company, and has a clear path for career growth!

Key Responsibilities

• Handle inbound requests and respond promptly to support calls, chats, and emails with above-and-beyond service

• Assess, categorize, and escalate fundraising issues as needed

• Troubleshoot and diagnose platform issues

• Advocate for customers by capturing feature requests and feedback

• Demonstrate impeccable customer service skills through phone, email, and chat interactions

• Work cross-functionally to assess and improve internal processes

• Demonstrate fundamental understanding of customer service best practices

• Manage customer escalations with empathy and professionalism

• Track client interactions, maintaining detailed records of communications and action items

• Build domain expertise and grow industry knowledge

Requirements and Qualifications

• Recent college graduate with BA or BS

• Work or summer job experience in customer service in a retail, restaurant, or sales or similar environment

• Excellent written and verbal communication skills

• Strong technical aptitude, organizational skills, and attention to detail

• Highly computer literate

• Lifelong learner with a growth mindset

• Interest in AI

• Excellent interpersonal skills and team player - no task is too small!

• Mountain Standard Time

Hourly Compensation Range: $22/hr - $24/hr

This is a contract-to-hire position, starting at 20 hours per week, and growing to full-time. 

Force4Good is proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.