Broadcasting IT Operations Manager

Key Responsibilities

1. Infrastructure Management:
   1. Partner with service providers to oversee hardware and infrastructure maintenance.
   2. Telephony support: administer procurement and configuration of mobile and desk phones.
2. Data and System Management:
   1. Monitor backup results and alerts taking appropriate remediation efforts where needed.
   2. Conduct system monitoring using available tools.
3. Financial and Contract Management
   1. Work with senior leadership in creating and maintaining the IT budget.
   2. Build strong relationships with vendors and service providers.
   3. Track and manage IT assets, ensuring efficient utilization and renewal.
   4. Oversee and manage external service providers and IT contracts.
4. Security and Compliance:
   1. Assist the company president in maintaining IT security best practices in protecting the company’s assets.
   2. Support audit and compliance reviews.
   3. Manage incident response activities (including active communication with stakeholders).
   4. Lead cybersecurity and all end user training programs even through 3^rd party providers.
   5. Develop and maintain disaster recovery plans.
   6. Develop and monitor IT policies and procedures to ensure they comply with industry standards.
5. Workforce Management
   1. Manage assigned staff and work with external service providers to ensure work activities are completed in a professional, accurate, and timely manner such that follow up is minimal.
6. Client and Stakeholder Engagement
   1. Foster collaborative relationship with business clients and IT service owners.
   2. Function as a liaison between IT and business stakeholders, managing expectations and communications.
7. Service Delivery
   1. Manage and monitor a service delivery management and ticketing system.
   2. Ensure effective service delivery, focusing on service status, changes, and ticket management.
   3. Lead IT project implementations, ensuring alignment with business requirements and timely delivery.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proven experience in IT operations management
• Strong understanding of IT infrastructure, systems, and services
• Excellent communication and interpersonal skills.
• Ability to travel to all Forcht Broadcasting locations.
• Ability to manage multiple projects and priorities effectively.
• Experience with budget management and vendor negotiations.
• Strong problem-solving and decision-making skills.

EOE

We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer.  We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal, state, and local law.