What are the responsibilities and job description for the Professional Services Consultant position at Forcura?
Position Summary
At Forcura, we are all about our clients’ experience. If you’re looking to join a team of motivated individuals at one of Jacksonville’s fastest growing companies, then consider our Professional Services Consultant role. Ideal candidates are highly motivated with excellent communication and analytical skills. As part of our Client Experience team, this individual will be responsible for managing our Professional Services projects, which focuses on delivering best-in-class services to help customers build, optimize and/or scale their services. We’re looking for experienced individuals who are passionate about providing quality service and value-added solutions.
Job Duties
Forcura is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.
At Forcura, we are all about our clients’ experience. If you’re looking to join a team of motivated individuals at one of Jacksonville’s fastest growing companies, then consider our Professional Services Consultant role. Ideal candidates are highly motivated with excellent communication and analytical skills. As part of our Client Experience team, this individual will be responsible for managing our Professional Services projects, which focuses on delivering best-in-class services to help customers build, optimize and/or scale their services. We’re looking for experienced individuals who are passionate about providing quality service and value-added solutions.
Job Duties
- Expertly operate our proprietary web-based and mobile applications
- Participate and lead overall discovery and post-Sales engagement with customers to develop and execute customer success plans
- Efficiently handle and prioritize inbound customer inquiries and internal Professional Services requests, conducting initial assessments to determine needs and coordinating with appropriate teams or resources to deliver optimal solutions.
- Manage customer engagement programs, including operational metrics and service profitability
- Works directly with client to gather requirements, design solutions, build proof of concepts and implementation solutions.
- Delivers consultative-based knowledge transfer and documentation.
- Ownership of project plan, and milestones/issues tracking that ensures white-glove service, customer delight, and rapid time-to-value.
- Distill complex solutions into simplified explanations, and share relevant customer success stories that demonstrate value to customer
- Interface with various Forcura teams to provide feedback loop, in the form of customer insights and quality improvements
- All other job-related duties as assigned.
- Bachelor’s Degree from an accredited institution
- Minimum of 1 year of Project Management and/or SaaS Implementation experience
- Proven track record of exceptional ambition, drive, and proven results
- Outstanding verbal and written communication skills
- Ability to thrive in a fast-paced, agile, and quickly changing environment
- Healthcare or technology industry knowledge preferred
- Willingness to travel to client’s locations as needed to provide additional support to team members
- Extensive project planning experience
- Superior solutions-orientation and complex problem-solving skills
- 3 years of Project Management and/or SaaS Implementation experience
- This position is in an office environment and uses a computer and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
- The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
- The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Forcura is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.
