What are the responsibilities and job description for the On-Site AV Technician/Support - Dallas, TX position at Ford Audio-Video?
Job Description
Welcome to Ford AV, where cutting-edge integration of audio, video, lighting, music, and technical aptitude forms the cornerstone of extraordinary experiences. If you're a tech-savvy individual deeply immersed in the intricacies of AV technology, we extend a warm invitation to join us on an exciting journey. This opportunity isn't just a job posting; it's a compelling call to channel your technical skills and creativity onto a platform where innovation and passion harmonize seamlessly. Join our team today and become a catalyst for next-generation advancements in the audio video world!
Why Ford AV?
Ford AV is America’s leading audiovisual solutions integrator. With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems. Ford AV strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members. Current and past military are encouraged to apply!
The Onsite AV Technician/Support role ensures that customers receive prompt and efficient technical support of commercial A/V systems. Provides client support to end users in the operation and configuration of videoconferencing systems. Handles and responds to inbound phone calls, email inquiries, and escalations. Participates in onsite technical troubleshooting. Participates as needed in prescribed training curricula. Follows up on open issues with escalation groups to provide feedback to customer.
Qualifications:
EOE/AA/M/F/D/V
Company Description
Established in 1973, Ford AV employs 550 with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/
Established in 1973, Ford AV employs 550 with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/
Welcome to Ford AV, where cutting-edge integration of audio, video, lighting, music, and technical aptitude forms the cornerstone of extraordinary experiences. If you're a tech-savvy individual deeply immersed in the intricacies of AV technology, we extend a warm invitation to join us on an exciting journey. This opportunity isn't just a job posting; it's a compelling call to channel your technical skills and creativity onto a platform where innovation and passion harmonize seamlessly. Join our team today and become a catalyst for next-generation advancements in the audio video world!
Why Ford AV?
Ford AV is America’s leading audiovisual solutions integrator. With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems. Ford AV strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members. Current and past military are encouraged to apply!
- Ongoing Industry Training
- PTO & Major Holidays
- Health & Life Insurance
- 401k Matching
- Discretionary Profit Sharing
- Advancement Opportunities
The Onsite AV Technician/Support role ensures that customers receive prompt and efficient technical support of commercial A/V systems. Provides client support to end users in the operation and configuration of videoconferencing systems. Handles and responds to inbound phone calls, email inquiries, and escalations. Participates in onsite technical troubleshooting. Participates as needed in prescribed training curricula. Follows up on open issues with escalation groups to provide feedback to customer.
Qualifications:
- Technical degree or technical customer support work experience
- Self-starter capable of working independently and with team members
- Excellent communication and interpersonal skills, both verbal and written
- Punctual and polished in corporate setting
- Efficient troubleshooting skills
- Basic PC skills in Microsoft Office and Excel
EOE/AA/M/F/D/V
Company Description
Established in 1973, Ford AV employs 550 with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/
Established in 1973, Ford AV employs 550 with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/
