What are the responsibilities and job description for the Automotive Service Advisor position at Ford of East Greenbush?
Service Advisor for busy dealership.
Our fast-paced Dealership has an opportunity for a motivated experienced Service Advisor to join our team. To ensure optimum customer service, we’re hiring a Service Advisor to work one-on-one with our clients and support our Service Manager. The Service Writer job will be to advise customers on the available parts, service and repair recommendations. We’re counting on you, as a Service Writer, to develop extensive product knowledge and to serve all customers with a positive and professional attitude.
Service Advisor responsibilities
- Greet customers when they arrive at the parts and service area and help them accordingly
- Consult with mechanics about necessary repairs and parts needed for the job
- Provide customers with in-depth information about their repair what they can expect during their stay at the shop
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers make priority decisions about their recommendations for their car repairs
- Be a liaison between Service Manager and the customer
- Work with the service center’s workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up, along with update information
Requirements:
- Sales experience is a huge plus!
- Automotive Service Advisor experience no required
- Ability to work well independently and as a team member
- Extensive knowledge of automotive industry and parts
- Excellent communication and organizational skills
- Ability to communicate equally well with mechanics, customers and senior management and vendors
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Automotive Service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $60,000 - $100,000