Director

Overview
Ford of Elizabethton is seeking an experienced and dynamic BDC Director to lead our internet department towards achieving its strategic goals. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a proven track record in BDC sales management. This role requires a proactive approach to problem-solving and the ability to effectively guide BDC personnel to meet and exceed their goals with phone sales and internet sales.

Responsibilities

• Ensures there is proper staffing for all hours the sales department is open. Hiring staff, training of new hires, weekly training of all staff and annual evaluations.
• Monitors all department activities. Prepares a monthly training schedule for all coordinators.
• Strives to make sure that the call center hits all objectives put in place by the dealership Continuously looks for ways to improve the department.
• Responsible for the daily operation of the call center and ensures staff is on time and working effectively.
• Assist staff, counsel and hold accountable when necessary. Ensures all BDC sales coordinators work side by side with all salespeople.
• Ensure the daily appointment log is accurate.
• Produce weekly traffic reports that includes numbers or calls received, number of appts. made, number of shows, number of sold by employee, number of outbound calls made.
• Ensure that each staff member hands in priority follow up prior to the end of their shift.
• Track sales for payroll and submits data with accurate back up.
• Monitor all calls and leads. Make sure all leads are placed in the DMS/CRM system used by the dealership.
• Communicate with store GM and Sales managers on issues and concerns about the store and the BDC.
• Ensure 100% follow up of all incoming sales calls and internet leads.
• Set monthly goals for the department as well as each individual.
• Ensure each coordinator is utilizing the outbound and inbound phone scripts approved by the dealership.
• Makes every possible attempt to follow-up with prospects missed by salespeople
• Ensure each coordinator is using the work plan given to them.
• Ensures all leads and calls are handled professionally and timely.

Join our team as we strive for excellence, innovation, and growth!

Job Type: Full-time

Pay: $80,002.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Monthly bonus
• Performance bonus
• Weekly bonus

Work Location: In person

Salary : $80,002 - $100,000