Account Executive

Join the area’s largest independent full-line authorized provider of the industry’s top three manufacturers for copier, printer, and multi-function product (MFP) technology as an Account Executive, reporting to our Pittsburgh office.

We are seeking a motivated and ambitious individual to join our team. As an Account Executive, you will play a crucial role in supporting our sales efforts. You will be responsible for building and maintaining strong relationships with clients, ensuring client satisfaction, and driving revenue growth through strategic account management. The Account Executive will serve as the primary point of contact for clients, understanding their needs, and aligning them with the company's products and services. This role involves proactive communication, problem-solving, and collaboration with internal teams to deliver exceptional results.

Responsibilities:

Client Relationship Management:

• Develop and maintain strong, long-term relationships with clients.
• Act as the primary point of contact for all accounts.
• Understand clients' business goals, challenges, and needs to offer tailored solutions.

Sales and Revenue Growth:

• Identify and pursue new business opportunities with perspective clients.
• Engage with current clients to grow relationships.
• Develop account plans to achieve sales targets and drive revenue growth.
• Negotiate contracts and close deals to meet or exceed sales quotas.

Strategic Account Management:

• Conduct regular meetings with clients to review performance, provide updates, and discuss new opportunities.
• Monitor and analyze client activity, satisfaction, and feedback.
• Develop and implement strategies to enhance client retention and satisfaction.

Collaboration and Coordination:

• Collaborate with internal teams, including marketing, product development, and customer support, to ensure client needs are met.
• Coordinate with various departments to ensure timely delivery of services and products.
• Provide feedback and insights to internal teams to improve products and services.

Reporting and Documentation:

• Maintain accurate records of client interactions, sales activities, and account status within the CRM.
• Prepare regular reports on account performance, sales progress, and forecasts.
• Utilize CRM software to manage client information and sales activities.

Problem Solving and Conflict Resolution:

• Address and resolve any issues or concerns raised by clients promptly and effectively.
• Act as an advocate for clients within the company, ensuring their needs are addressed.

• 3-5 years of experience in sales, account management, or a related role.
• Experience selling IT services is a plus.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple accounts and projects simultaneously.
• Excellent negotiation and closing skills.
• Ability to analyze data and create strategic plans.
• Proficiency in CRM software and Microsoft Office Suite.
• Highly organized with strong attention to detail.
• Self-motivated with a results-driven approach.
• Ability to work independently and as part of a team.

These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.

Contact Nicole Ross, HR Manager, with any questions at (724) 691-6928.