What are the responsibilities and job description for the Customer Direct Contract Billing Specialist position at Ford Office Technologies?
Join the largest independent full-line authorized provider of the industry’s top three manufacturers for copier, printer, and multi-function product (MFP) technology as a Customer Direct Contract Billing Specialist.
To be successful in this role, the candidate needs to be advanced in Microsoft Office 360, familiar with billing processes and the ability to work independently as well as part of a team. In addition to billing-related tasks, a large part of this position is responsible for setting up client accounts, reviewing and interpreting contract documents and entering them appropriately into the system. In this role you will be communicating with customers directly, thus strong interpersonal skills are required
This position is 100% on-site. The work hours are Monday through Friday from 8:30 AM to 5:00 PM.
Responsibilities:
- Creation of new customer accounts and contracts
- Proficient in Microsoft 360
- Strong communication skills
- Ability to interact professionally with customers, vendors, and team members
- Committed to providing excellent customer service
- Efficient in file organization
- Complete billing related tasks
The ideal candidate enjoys working in a fast-paced, goal-oriented team environment. Must possess a strong attention to detail, excellent communication skills, and an understanding of billing procedures.
- Minimum two (2) years of experience in a customer service or billing role.
- Ability to deliver outstanding customer service.
- Proficient in Microsoft 360
- Prior working experience with email service account group or shared mailboxes
- Proficient knowledge of Sharepoint
- Knowledge of billing procedures.
- Exceptional written and verbal communication skills.
- Self-motivated.
- Ability to work independently, set priorities, manage multiple responsibilities, and meet deadlines.
OUR CORE VALUES Own It • Always Deliver • Continually Improving • Innovative OptimisticThese are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.
Ford Office Technologies is proud to be a "Pittsburgh's Top Places to Work" Company since 2019!
Ford Office Technologies is an Equal Opportunity Employer
