What are the responsibilities and job description for the Inside Sales/ Sales Support position at Ford Office Technologies?
Join the largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as an Inside Sales/ Sales Administrator!
As an Inside Sales/Sales Admin, you will play a crucial role in supporting our sales team and ensuring smooth operations. Your primary responsibilities will include managing pricing information, gathering customer data, lead generation, providing excellent customer service, and facilitating effective communication between departments. This role will also handle administrative functions such as scheduling meetings, preparing reports, processing orders, greeting any walk-in visitors who are interested in equipment, as well as opening and closing the office.
This position is 100% in-person, Monday through Friday, 8:00am-5:00pm in our Niles, Ohio office.
This position is hourly commission.
Key Responsibilities:
Pricing Management:
o Maintain accurate pricing information for products/services.
o Coordinate with sales team and management to update pricing as needed.
o Prepare and distribute price quotes and proposals to customers.
- Information Gathering:
o Collect and analyze customer and market information.
o Research competitors and industry trends to support sales strategies.
o Utilize CRM software to track customer interactions, sales activities, and data analysis.
- Customer Service:
o Respond promptly to customer inquiries and requests for pricing and product information.
o Address customer concerns and issues with professionalism and efficiency.
o Build and maintain strong customer relationships to enhance satisfaction and loyalty.
- Sales Support:
o Assist sales team with administrative tasks as needed (e.g., scheduling meetings, preparing reports, processing orders).
o Collaborate with marketing and product teams to ensure alignment on promotional activities and product launches.
o Follow up on leads generated through marketing campaigns or customer inquiries.
- Documentation and Reporting:
o Maintain accurate sales and customer records.
o Generate reports on sales performance, market trends, and customer feedback.
o Provide regular updates to management on sales activities and achievements.
Requirements:- Proven experience in a similar role, preferably in sales administration or inside sales.
- Strong understanding of pricing strategies and sales processes.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office Suite (especially Excel and Word).
- Detail-oriented with strong organizational and time-management abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
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Bachelor’s degree in business administration or related field preferred.
OUR CORE VALUES:Own It * Always Deliver * Continually Improving * Innovative * Optimistic
These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what’s next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford’s primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.
Ford Office Technologies is proud to be a "Pittsburgh's Top Places to Work" Company since 2019!
Ford Office Technologies is an Equal Opportunity Employer.
