Expeditor- Norwood

Reports to: General Manager/Department Manager

Job Summary:

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend.  Expeditors are responsible for ensuring that all food orders are prepared within a timely manner and according to guest special requests and company recipes. Communicates with the service and heart of house teams to expedite all food deliveries to to-go, dining room, and bar areas.

Responsibilities and Duties

• Believes in and follows all Employee Handbook standards and expectations.
• This position requires attendance as scheduled and policy and procedure complianc. 
• Perform opening set up, running side work and closing duties.
• Maintain a neat and orderly work area. [KR1] 
• Perform job functions with accordance to performance standards.
• Perform other related duties as assigned by the General Manager/Department Manager.
• Work with "team work" always in mind.
• Ensure the highest quality preparation and presentation of food items.
• Serve hot food hot and cold food cold every time.
• Manage the preparation of all re-cooks and special order requests.
• Expedite the service of food to to-go, dining room, and bar areas.
• Utilize the expo tickets effectively in order to maintain the flow of service, control cost/waste, and build sales.
• Organize the table orders in the expo area according to the tickets.
• Complete specific side work and station maintenance.
• Follow all safety and sanitation guidelines at all times.
• Support the service team in a way as to create new and repeat business and avoid guest complaints.

Minimum Qualifications

• Kitchen experience required, preferably in a high-volume atmosphere
• Knowledge of basic restaurant hospitality and fully engaged, service minded attitude
• Food Safety certification, as state law requires

• Good hearing for safety and accurate communication (with or without accommodation)
• Must be able to read, write and speak in English
• Must have reliable transportation to and from work
• Basic computer usage skills
• Organization and Time Management Skills
• Must be alert to the Team member and Guest's needs
• Must possess Excellent Communication Skills
• Must possess strong leadership abilities
• Must possess valid food safety certification or any other food/alcohol certification if required by state law
• Compliance with our dress and appearance policy including black slip resistant shoes
• Ability to pass general information and department test (test score of 90% of higher)
• Able to lift at least 50 pounds

Physical Qualifications

• Prolonged periods standing

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.

 [KR1]Mentioned in compliance of dress appearance policy…