Job Description
The Service Engineering team that is part of the Ford Customer Service Division (FCSD) BEV Strategy and Operations team has been responsible for impacting the Design for Serviceability of future Ford and supplier designed High Voltage Batteries that support future Ford Electric Vehicles. In this new position, the team is adding the Design for Serviceability of future Ford and supplier designed eDrives and eBeams. The eDrive Service Commodity Specialist position will be responsible for working with the Product Development Core Teams and FCSD Design for Serviceability Vehicle and Commodity teams improve serviceability, improve customer satisfaction, lower Cost of Ownership and reduce warranty expense of future electrified transaxles.
Responsibilities
The eDrive Service Commodity Specialist's core responsibilities include :
- Improve serviceability in future designs
Proactively work with Product Development (PD) Unit teams and FCSD Design for Service (DfS) teams influence the design for improved serviceability and overall customer ownership experience.
Engage assigned PD teams in early design milestones to positively influence serviceability, reduce Cost of Ownership, and increase quality of repairsAchieve identified targets for Schedule Maintenance, Non-Scheduled Repairs, Damageability.Identify / Champion resolution of High Impact Serviceability ActionsMonitor service requirements; introduce new requirements, identify improvements, and ensure service requirements are met or have an approved deviation.Identify required Essential Special Service Tools (ESSTs) and complete Financial Information Requests to secure PD funding.Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example : reducing service labor times for a given repair, eliminating need for Essential Special Service Tools (ESSTs), servicing at a lower component level)Program Launch SupportParticipate in serviceability trials and competitive benchmarking
Support FCSD deliverables tracked via Global Launch Scorecard (ESSTs, Diagnostics, Service Information Training, Owner's Manual, Major Service Issues, Engineering Release Status, Parts On-Hand, VP Accessories)Support the development of Essential Special Service Tools (ESSTs) while optimizing repair level, process and component design to minimize tools neededDeliver common and efficient global processesWork jointly with global counterparts to provide an aligned voice of FCSD to Program Team.
Support maintenance, updates and authoring of new service requirements and Digital Pre-assembly (DPA) test methods.Document best practices in Corporate Engineering RequirementsLead review of DPA and Development Completion Vehicle (DCV) service issues for Program Review Meeting (PRM) reviews.Support Serviceability Process Team around Design for Service Training Modules.Culture / Our TruthsDemonstrate the Ford OS behaviors to achieve success in Excellence, Focus and Collaboration
Utilize empowerment, coaching / counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential.Represent Voice of Customer / Voice of Dealer in cross-functional meetings.Qualifications
This specialist should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well. The ideal candidate has the following :
4-year college degree or equivalent experience and education (Engineering, Automotive Technology or Automotive Engineering preferred)Key knowledge / experience preferred :Technical acumen related to assembly / disassembly of automotive systems / components, as well as technical publications
Familiarity and knowledge of transmission, axle, eDrive, eMotor design, functionality and serviceability is highly desirable because of the focus of this position.Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations)Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome)Experience and ability to :Lead through influence and collaborate across the Enterprise
Use data and customer insights to influence strategic decisionsProblem solve against competing cross-functional prioritiesFacilitate cross-functional meetingsProject manage and progress multiple workstreams at onceProduct Development Experience (either working in or with PD) is beneficialWorking knowledge of automotive Computer-aided Design (CAD) a plusHybrid Work Arrangement (office / work from home) is flexible at this time.Office Location is likely required in Dearborn and Livonia, MI
