Clinic Patient Access Phone Triage - Advanced Dermatology

Overview

We are seeking a highly organized and professional Clinic Patient Access Phone Triage Coordinator to join our team. This position plays a critical role in ensuring efficient communication between patients and providers, delivering exceptional patient care, and contributing to the smooth operation of the clinic.

The primary responsibilities include answering incoming calls, relaying important information between providers and patients, providing test results, and scheduling follow-up appointments and surgeries, including pre-op and post-op. Additionally, the coordinator will be responsible for collecting applicable fees for services rendered. The position also requires cross-training to provide support for both front and back-office operations when needed.

The ideal candidate will demonstrate a high level of professionalism, confidence, and customer service, fostering a positive and knowledgeable environment for patients, staff, and providers alike.

Key Responsibilities :

• Answer incoming patient calls promptly and professionally, providing accurate information and addressing inquiries.
• Relay test results and other pertinent information between patients and healthcare providers.
• Schedule follow-up appointments, surgeries, pre-op, and post-op visits in accordance with the provider's recommendations.
• Collect payments for services rendered, ensuring accurate processing and documentation of fees.
• Provide cross-functional support for front and back-office operations as required, ensuring operational continuity.
• Maintain a friendly, confident, and knowledgeable demeanor when interacting with patients, staff, and providers.

Position Details :

Location :

1615 W League City Pkwy, STE 300

League City, Texas 77573

Here are just a few things we offer :

Responsibilities

1. Answer the phone in a timely and polite manner.

2. Take accurate notes, taking a message when applicable, and relay the message to the appropriate provider / person.

3. Respond timely to voicemails received, follow up to address the message with knowledge and confidence.

4. Maintain accurate logs.

5. Become very knowledgeable about Dermatology and be able to explain :

a. Wound care

b. Dermatologic diseases

c. Dermatologic procedures

d. Dermatologic prescriptions

6. Accurately schedule appointments for :

a. Mohs surgery

b. Excisions

c. ED&C

d. Follow-Up

e. Recalls

7. Ability to provide instructions for any scheduled procedures, including pre-op and post-op care.

8. Will collect any fee's associate with services, including a deposit and / or outstanding balance and update the daily ledger, as required.

9. Perform other related duties as assigned.

Qualifications

Education

1. Minimum post high-school education in a medical support field : Certified Medical Assistant.

2. Must keep current on all state certifications, licenses, and / or registrations to continue employment.

3. 1 year of recent medical office experience in a similar capacity is preferred.

Knowledge, Skills and Abilities

1. Bilingual in Spanish strongly preferred.

2. Must attend mandatory meetings, which include but are not limited to, Customer Services and Staff Meetings.

3. Proficient in basic computer functions.

4. Must be able to understand and spell Dermatologic medical terms and prescriptions.

5. Must possess excellent customer service, communication and organizational skills.

6. Ability to operate standard office equipment.

7. Ability to type a minimum of 40 wpm is preferred.

8. Must possess attention to detail.

9. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

10. Ability to respond positively to constructive criticism and direction from supervisors.

11. Must demonstrate professional appearance and manner at all times.

12. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.

13. Ability to maintain confidentiality of information.

Physical Demands

1. Ability to communicate in an active multi-office environment.

2. Ability to efficiently operate all job related office equipment (telephone, computer, electronic fax, etc).

3. Ability to communicate via telephone, email, instant message.

4. Ability to sit for large portions of a workday.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, please delete them.

INDAMA