What are the responsibilities and job description for the Clinical Patient Access Representative - Seacoast Deramtology position at Forefront Dermatology?
Overview
Job Overview :
The Patient Access Representative plays a vital role in ensuring efficient and effective scheduling for all Seacoast Dermatology clinics. This position is responsible for managing appointment schedules through the computer system, updating patient demographic and insurance information, and ensuring accurate and timely processing of data. The representative will actively manage provider schedules to optimize daily productivity and appointment volume.
Key Responsibilities :
Schedule appointments for all Seacoast Dermatology clinics using the computer system
Update and maintain accurate patient demographic and insurance information
Manage provider schedules to ensure maximum productivity and efficient appointment scheduling
Collaborate with patients and providers to ensure smooth scheduling operations
Position Type : Full-Time
Hours : 40 hours per week
Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM
Location :
330 Borthwick Ave, STE 303, Portsmouth, NH 03801-7109, United States
Responsibilities
Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
Explain insurance and financial policies when scheduling appointments.
physician schedule templates when applicable.
Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
Accurately document patient concerns
Explain insurance and financial policies when scheduling appointments.
Answer telephone, screen calls, take messages, and provide information according to protocol.
Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
Answer telephone, screen calls, take messages, and provide information according to protocol.
Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
Perform other related duties as assigned.
Qualifications
EDUCATION
High school diploma, GED / HSED, or equivalent.
KNOWLEDGE, SKILLS AND ABILITIES
1-2 years of recent medical office experience in a similar capacity is preferred.
Previous customer service experience is preferred.
Proficient in basic computer functions.
Ability to learn new software quickly.
Must possess excellent customer service, communication and organizational skills.
Ability to operate standard office equipment.
Ability to type a minimum of 40 wpm is preferred.
Must possess attention to detail.
Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
Ability to respond positively to constructive criticism and direction from supervisors.
Must demonstrate professional appearance and manner at all times.
Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
Ability to maintain confidentiality of information.
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