Systems Engineer - Laboratory Systems

We are seeking a highly skilled Systems Engineer with a strong emphasis on analyst (business and system) skills to join our team. This role is pivotal in maintaining and optimizing our pathology laboratory information systems, interfaces, and workflows. The successful candidate will work closely with laboratory management, system vendors, and the IT department to ensure seamless operations and continuous improvement. Additionally, this position will support and collaborate with pathologists and lab staff to effectively represent the voice of the customer.

***Remote job but some travel may be required to our Wisconsin Path Labs ***

Full Time: 40 hours a week

Monday - Friday: 8:00am - 5:00pm (CT)

Additional Benefits Include

• Paid Time Off (PTO) (start accruing on first day of employment)
• Paid Company Holidays
• Eligibility for Health, Dental, and Vision coverage, and flexible and health spending accounts, subject to the plan terms. Benefits begin the first of the month following date of hire.
• 401(k) retirement plan starts 3 months after the first of the month following date of hire.
• Free Professional, confidential consultation, 24 hour a day via phone for employees and their eligible dependents from our Employee Assistance Program.
• Employer provided $20,000 Basic Life/AD&D coverage, Short Term and Long Term Disability Insurance coverage.
• Eligible for and Voluntary Life Insurance, and Voluntary Insurance options, which include: Pet Insurance, and ID Theft/Device Protection Insurance, Accident Coverage, Critical Illness Coverage, Hospital Indemnity Coverage, and Cancer Risk & Support Coverage.
• Employee discounts on services offered at Forefront Dermatology
  
  

System Maintenance And Optimization

• Maintain and optimize laboratory information systems (LIS) and configurations to ensure high performance, functionality, and reliability.
• Coordinate with infrastructure and endpoint teams for hardware-related changes.
• Manage system interfaces and workflows to streamline laboratory operations.
• Troubleshoot and resolve system issues promptly to minimize downtime.
  
  

Collaboration And Support

• Work closely with laboratory management to understand and address their needs.
• Liaise with system vendors to ensure timely updates and support.
• Collaborate with the IT department to integrate LIS with other systems.
• Triage and coordinate support requests from the Help Desk related to the lab information system.
• Gather and distribute lab management metrics via dashboards, reports, or database extracts.
• Participate in incident management activities impacting pathology laboratory systems.
  
  

Analysis

• Conduct detailed analysis of laboratory workflows and processes to document standard operating procedures and identify areas for improvement.
• Gather and document requirements from lab staff and pathologists to enhance system functionality.
• Develop and implement solutions that align with business goals and improve efficiency.
• Ensure that system enhancements and changes reflect the voice of the customer.
• Provide training and support to lab staff on new system features and updates.
• Develop reports and analyze metrics and KPIs to improve the efficiency and effectiveness of the pathology technology solutions.
• Other related duties as assigned.
  
  

Education

• Associate or bachelor’s degree in a laboratory, business, information systems, or related field.
  
  

Knowledge, Skills And Abilities

• Proven experience in business analysis and requirements gathering
• Strong technical skills in maintaining and optimizing systems
• Critical thinking, analytical and problem-solving skills
• Detail-oriented with strong organizational skills
• Proficiency with Microsoft Teams, Outlook, Word, Excel and PowerPoint
• Able to communicate effectively orally and in writing
• Ability to work effectively and cooperatively with others
• Ability to multi-task, prioritize, and work well both individually and as part of a team
• Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.
• Ability to maintain confidentiality of information.
  
  

Physical Demands

• Ability to communicate in an active multi-office environment.
• Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier).
• Ability to communicate via telephone and video conference.
• Ability to sit for large portions of a workday.
• Able to work remotely in a productive, private and secure home environment on a daily basis.