What are the responsibilities and job description for the Auto Repair Service Writer position at Foreign Auto & Truck Supply, Inc?
Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, ensuring their needs are met while facilitating efficient service operations. This role requires a blend of customer service skills and automotive knowledge to provide accurate estimates and recommendations for vehicle maintenance and repairs.
Duties
- Greet customers warmly and assess their automotive service needs.
- Prepare detailed service estimates based on customer requests and vehicle assessments.
- Communicate effectively with customers regarding repair options, costs, and timelines.
- Upsell additional services such as brake repair, tire services, and routine maintenance.
- Maintain accurate records of customer interactions and service transactions in the system.
- Collaborate with mechanics to ensure timely completion of services and repairs.
- Transmit necessary information to the service team to facilitate smooth operations.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Qualifications
- Proven experience in service writing or a similar role within the automotive industry.
- Strong customer service skills with the ability to communicate technical information clearly.
- Knowledge of automotive services including brake repair, tire services, and general maintenance.
- Familiarity with auto estimating processes and auto service management practices.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A background in mechanics is a plus but not required; willingness to learn is essential.
- Proficiency in using computer systems for record keeping and communication.
- Mitchell 1 experience is preferred
Join our team as a Service Writer where your expertise will contribute to providing exceptional automotive service experiences for our valued customers.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- No weekends
Experience:
- Service writing: 1 year (Required)
Ability to Commute:
- Anchorage, AK 99518 (Required)
Work Location: In person
Salary : $70,000