What are the responsibilities and job description for the Customer Service Representative position at Forensic Analytical Consulting Services?
About FACS & You
Are you passionate about advancing your career in environmental health? At Forensic Analytical Consulting Services (FACS), Inc., we're pioneers in the industry, leveraging cutting-edge solutions to shape safer, healthier communities nationwide. Join us in a career where your expertise in environmental health isn't just valued-it's pivotal.
Why Choose FACS?
Ranked "Best Places to Work" for five consecutive years, FACS embodies a "People First" culture committed to your professional growth. Enjoy access to ongoing free training, mentorship programs, and support for industry certifications-designed to enhance your skills and expand your expertise. Join a team that celebrates innovation, collaboration, and personal development. Discover why FACS is where careers flourish.
Curious to know what our team thinks about working at FACS? Visit our career page for our video testimonial :
ROLE / RESPONSIBILITIES :
Performs administrative functions including, but not limited to word processing scheduling, and coordinating projects, sales, and other office functions as needed.
Duties include :
- Preparing proposals for clients
- Bidding and pricing incoming projects
- Selling the project when the incoming call comes in
- Preparing the work folders for inspectors
- Project Management from Conception to completion
- Daily tracking and Coordination of field projects
- Typing Reports as needed
- Tracking of projects and generating statistical reports to ensure on-time delivery
- Answer phones as needed & assist clients with general questions
- Tracking and scheduling projects using the EVE program
- Conducting follow-up with clients confirming appointments, re-scheduling times, and re-booking appointments.
- Performing daily report generation and tracking of reports
- Ensuring all reports and all supporting information are processed through the proper in-house channels and received by finance for invoicing and mailing.
- Assisting other departments as needed.
- Following up on all online leads
- Assist with and attend Marketing Functions as needed
The duties and responsibilities described herein are not a comprehensive list and additional tasks may be assigned from time to time, or the scope of the job may change as necessitated by business demands. There are times when overtime hours are needed to complete the task.
OTHER QUALIFICATIONS AND ABILITIES
PHYSICAL REQUIREMENTS
The CSR will make recommendations and suggestions to the department supervisor to improve the effectiveness of the operation.
This position, like all positions at the Company, is at will. Employment and the terms and conditions of employment may be ended or modified by either party, at any time, for any reason.
ADA Requirements :
Benefits and Perks :
To learn about our mission :
To learn about our team :
Forensic Analytical Consulting Services is an equal opportunity employer that complies with EEOC rules and regulations. We are committed to diversity, equity, and inclusion and do not discriminate based on race, age, disability, or other non-merit characteristics.
We welcome all candidates to apply including women, people of color, persons with disabilities, and veterans.
Employment is contingent upon successful completion of a background check and drug screening.
COVID-19 and Vaccinations Note :
We require COVID-19 vaccinations for all employees unless exempted due to local and state laws. We prioritize the health and safety of our employees and community, and vaccination is essential in mitigating the spread of COVID-19. In addition, additional vaccinations may be required to meet the requirements of some clients for certain positions and locations. Additional details can be discussed during the interview process.
