Field Service Technician and Installer

Description

Forerunner is a recognized leader in the telecommunications industry, specializing in innovative solutions and outstanding customer service. We pride ourselves on our expertise in Mitel products, helping businesses enhance their communication systems for improved efficiency and productivity. Our dedicated team is committed to providing top-notch service, and we are currently seeking an experienced Field Service Technician and Installer to join us.

As a Field Service Technician and Installer, you will play a crucial role in delivering high-quality service to our clients. Your primary responsibilities will include installing, maintaining, and troubleshooting Mitel telecommunications systems at various customer sites. You will serve as a direct point of contact for clients, ensuring their systems are functioning optimally and that their needs are met.

Requirements

• Installation & Configuration:
• Install and configure Mitel phone systems, including IP telephony, VoIP solutions, and related hardware.
• Set up and integrate telecommunication systems with existing client infrastructure.
• Maintenance & Support:
• Conduct routine inspections, maintenance, and software updates to ensure system reliability.
• Troubleshoot and resolve hardware and software issues, both on-site and remotely.
• Client Interaction:
• Serve as the primary contact for clients during installation and service calls, ensuring clear communication and understanding of client needs.
• Provide training and support to clients, educating them on system features and troubleshooting techniques.
• Documentation & Reporting:
• Maintain accurate records of service calls, installations, and equipment inventories.
• Generate reports on service activities and identify areas for improvement.
• Team Collaboration:
• Work closely with other technicians, engineers, and management to enhance service quality and operational efficiency.
• Participate in team meetings to discuss project updates and share knowledge on new Mitel products and technologies.
  

Qualifications

• Experience:
• Minimum of 3 years of experience in field service or installation, with a focus on Mitel telecommunications systems.
• Technical Skills:
• Strong understanding of telecommunication technologies, including VoIP, SIP, and networking protocols.
• Familiarity with Mitel product lines, such as MiVoice, MiCloud, and other associated hardware and software.
• Certifications:
• Relevant certifications in Mitel products are highly desirable.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Other Requirements:
• Valid driver’s license and reliable transportation.
• Willingness to travel to client sites (local and occasional out-of-state).