Assistant Branch Manager

Organization Overview :

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary :

The Assistant Branch Manager provides oversight and direction of teller department of assigned division(s), championing high touch service to customers, effective, and consistent teller operations. Lead the team in excelling in cross sales and referrals. Serves as back up to the Branch Manager. Is visible and engaged in bank markets and communities.

Primary Responsibilities :

• Supervises operations functions of branch to achieve established departmental and branch goals.
• Responsible for scheduling and ensuring proper staffing to ensure service levels to customers are maintained.
• Approves transactions that exceed Teller limits and assists with complex or difficult transactions.
• Expected to act in capacity of a Teller, when needed.
• Ensure high levels of customer satisfaction by managing and address customer needs and expectations.
• Assist in recruiting and maintaining top talent at the branches.
• Monitors performance, provides coaching and conducts effective performance evaluations.
• Help facilitate branch meetings to ensure communication, promotion of goal achievement, changes in policies and procedures, etc.
• Works with Compliance Officer and Training and Development to identify and train staff on changes in policies and procedures.
• Responsible for Teller audits, maintains audit controls and ensures no repeat violations.
• Manages day-to-day activities to ensure compliance with auditing procedures, policies and banking regulations.
• Maintains prescribed security controls to protect the bank against unnecessary risk and exposure and criminal fraudulent operations.
• Partners with Branch Manager to promote the bank and ensure staff have tools needed to promote products and services to customers.
• Support sales initiatives by generating loans volume, opening accounts, and making referrals.
• Train & Develop team to look for sales opportunities though service.
• Field customer calls when needed to provide customer service and support to the branch team.
• Provide leadership and management to the branches in the absence of the Branch Manager.
• Ensures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations including Bank Secrecy Act and Anti Money Laundering to assist management in monitoring for suspicious activity, money laundering, or other illegal customer activity.
• Actively participate in community organizations and / or events.
• Undertake special projects and / or assignments as needed.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO / AA / Fair Employment Practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership : Effective knowledge and skills in leading a department with a strategic vision and achieving such through empowerment, collaboration, communication, team building and mentoring.

Business Acumen / Financial Management : Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Customer Service : Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Communicator : Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

Technical : Working knowledge of core processing systems (Jack Henry CIF 20 / 20), loan & deposit platforms (LaserPro & OnBoard Deposits disclosures), and Microsoft 365.

Position Performance Standards :

Meet established revenue and quality standards and goals as established annually.

Successful exams and audits without significant findings.

Actively participate in a minimum of one community-focused organization annually.

Performance Weightings :

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications :

HS diploma / equivalent and commiserate work experience required. The ideal candidate has a minimum 1 year of Teller experience and 0-1 year in a leadership role in retail, sales role at a bank. Proven success in meeting profitability goals. Aptitude for leading successful teams a must.

Physical Demands and Work Environment :

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

PI264859987