What are the responsibilities and job description for the Software Fullfillment position at Foresight Sports?
Job Description
Located in San Diego, CA, Foresight Sports is a designer and manufacturer of performance analysis and game enhancement technologies. Our products include launch monitors, simulators, performance / entertainment software, and smart mobility solutions for a variety of sports and games. We are recognized by equipment manufacturers, top professional golfers, and media outlets as the industry leader in performance measurement systems. Foresight Sports is a total technology provider, with more than 90,000 launch monitors and golf simulation solutions in use in retail stores, driving ranges, commercial facilities, and homes worldwide. With engineering, manufacturing, and quality-assurance teams all located under one roof, Foresight Sports offers complete, vertically integrated solutions for every segment of the market.
Our team is looking for a Digital Order Fulfillment Representative to manage all outgoing digital software related to orders. THIS IS AN ENTRY LEVEL POSITION.
As a Digital Order Fulfillment Representative, you will be responsible, but not limited to as the company may direct employees toward additional tasks and responsibilities as needed.
Digital Fulfillment Agent :
- Manages Shopify and Stripe to identify and create new orders
- Fulfills digital orders by sending customers software or course licenses.
- Creates the order in Salesforce and generates the order within Netsuite to provide accounting.
- Updates all records and logs related to online digital orders to reflect orders in process
- Reviews and resolves discrepancies
- Qualifies and submits customer refund requests for online orders to management for approval. Interacts with Accounting to ensure it is processed once approved.
- Manages fulfillment of all sales team digital line items, of all sales orders - including, software, device addons, and subscriptions.
- Review returned computer hardware to resolve customer failures before returning to manufacturer.
- Manages PC return authorizations once received.
Required Skills / Knowledge :
Pay Range :
Hourly Rate : $21.00 - $29.00
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills / achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including : medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities / Females / Protected Veteran / Disabled
Salary : $21 - $29
