Loss Prevention Representative

Do you want to work for an organization with a passion for their communities, members, and staff that offers a long-term, rewarding career with opportunities for growth? If so, then join our Loss Preventions team at Forest Area Federal Credit Union as a Loss Preventions Representative!

Loss Prevention Representatives preserve Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Some key responsibilities include:

• Utilize effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calm irate clients and answer questions and complaints relevant to Department functions. Determine reason(s) for delinquencies and work toward permanent solutions. Minimize losses by early actions.
• Follow up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discuss possible financial arrangements, inform clients of potential legal actions, and suggest financial counseling to arrive at suitable payment arrangement. Continue to collect until the account becomes a write-off, bankruptcy, or attorney account. Make early contact with clients to collect and keep them informed of account status.