What are the responsibilities and job description for the Box Office/Ticketing Intern - summer '25 position at Forest City Owls?
Box Office Internship
Day to day Instruction:
- General Manager of Marketing & Community Engagement - Sabrina Vetter
Benefits:
- Hands on career experience
- Compensation
- Fun fast paced Environment
- Host Family provided (if necessary)
- Networking Opportunities
Qualifications:
- Experience using ticketing platforms such as but not limited to ticket master, vivenu,stubhub, eventbrite, etc.
Requirements:
- Must have completed or be working towards a degree in Communications, Sports Management, Marketing, Business or a related field from an accredited college or university
- An outgoing personality and a professional demeanor
- Someone who is serious about a career in professional or amateur team sports
- Must have knowledge of baseball
- Excellent customer service skills
- Excellent verbal and written communications skills, highly organized, strong work ethic; ability to present ideas clearly, concisely, and on time
- Adapts to change in the work environment and appropriately manages competing demands
- Strong teamwork skills and the ability to manage his/her own individual projects
- Must be able to work all home games (including exhibition, All-Star Game and playoffs) both nights and weekends (end of May thru first week of August)
- Must have own transportation
- Must have own laptop
- Ticketing experience preferred but not required
Responsibilities:
- Ticketing System (Vivenu)
- Understanding system
- Troubleshooting system
- Contacting Vivenu when necessary
- Tickets
- Printing of game day tickets (when requested)
- Groups
- Host families
- Individual games
- Meal vouchers
- Player families
- Promotional night tickets
- Season tickets
- Sponsors
- Organizing game day tickets
- Utilize Will Call box
- Delivering of tickets
- Groups
- Sponsors
- Printing vouchers
- Free Item vouchers (when implemented)
- Meal vouchers
- Merchandise vouchers
- Ticket vouchers (non-dated)
- Handling ticket issues, take responsibility and address the fan
- Printing of game day tickets (when requested)
- Attendance
- Give attendance number to Owner and Director of Baseball Operations
- Owner will give you the attendance number to report
- Report to official scorekeeper
- Record actual attendance and reported attendance numbers in spreadsheet
- Owner will give you the attendance number to report
- Give attendance number to Owner and Director of Baseball Operations
- Box Office & Equipment
- Cleaning and maintaining of box office after each home game
- Equipment
- Ticket printer(s)
- Tickets
- Maintain stock levels
- Laptop
- Stripe Readers
- Fan Interaction
- Engaging fans at box office
- Selling tickets to walk up fans
- Greeting them
- Thanking them for coming to the ballpark
- Engaging fans at box office
- Groups
- Sales
- Coordinate group outings
- Scheduling
- Collaborating with on field host to ensure all aspects of the group outing is put in place for the event date
- Contacting
- To schedule delivery of tickets & vouchers
- Group needs
- Touch base during game
- Staff Relief
- Relieve souvenir stand staff member after box office closed
Responsibilities (all Interns):
- Office hours include Monday-Saturday from 10am-5pm. You will receive 2 days off per week (Sunday included, unless we have a scheduled home game in which that will be scheduled for a different day off).
- We will have a meeting every Monday to discuss the upcoming week
- Be a responsible young adult, If you are going to be late for any reason please communicate that with your supervisor.
- If you are ever having a slow day, collaborate with the other Interns and share ideas.
- Attire
- Office
- Business Casual clothing as you may be sent out to sponsors or fans assigned at random.
- Inappropriate attire for the office:
- spaghetti strap tank tops
- low cut shirts such as deep Vnecks
- biker shorts
- graphic tees
- ripped jeans
- flip flops (please note these are different than dress sandals)
- open back tops
- stained clothing
- unbrushed or unkept hair/facial hair
- Inappropriate attire for the office:
- Business Casual clothing as you may be sent out to sponsors or fans assigned at random.
- Game Time
- Khaki, white, or black shorts / skirts (must be mid thigh length or longer)
- Logo polo or logo t-shirt (both will be issued upon arrival during orientation and each intern will wear the same one on game day)
- Athletic Shoes (avoid new white sneakers as they will get ruined)
- EVERYONE may choose to wear themed shirts or outfits for other games (ie: Faith Night, July 4th, etc.) (not provided)
- Name tags will be provided upon arrival and you will be expected to wear these for all home games
- Office
- Ballpark
- After the game - All Interns will help with clean-up/break-down
- Empty all garbage cans and take to dumpster
- Walk all sections of seating bowl including the perch and collect any trash
- Clear firework debris (when necessary)
- Refill garbage cans with new liner
- If any player/coach/fan possessions are located, take them to our lost and found
- EVERYONE leaves together at the end of the night
- Empty all garbage cans and take to dumpster
- After the game - All Interns will help with clean-up/break-down
- Communication is key
- Keep the whole team up to date on what’s going on
- Be honest with us and we’ll be honest with you
- Speak to us directly if you have any issues
- The Owls play on the field as a team and we expect you to do the same off the field.
- Community
- Make any community appearances that are asked of you (food drive, holiday, camp, etc.)
- Confidentiality
- You are going to have access to a lot of information during this Internship and it is IMPERATIVE that you do not share any private info with anyone outside our team
- If you must think twice about saying it or posting it, don’t do it
- Dancing
- During rain delays, ALL interns will gather on the concourse and dance and entertain the fans
- Schmoozing
- You will become very familiar with our Sponsors, season ticket holders, pub table owners and regular attendees.
- Each intern will be designated a section. We expect you to get to know those sitting in that section and create a positive fan experience.
- Vacation
- Do not plan a vacation week with friends or family during the last week in June or the first week in July. We understand family events but prefer you plan accordingly. Please inform us when family comes to visit as we love meeting your parents and siblings and want you to be able to spend time with them during their visit as well.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
