General Manager - Federal Group

The General Manager (GM) is a member of the Federal Group senior management team and will work closely with the President and other members of the Federal Group executive team. This executive is responsible for providing leadership for the company’s operations, as well as assisting in setting operating and financial objectives, overseeing the quality of services, developing efficient systems, improving ongoing financial growth, and responding to industry needs. The GM will focus on bringing continuous improvement and best practices into the company.

The GM will identify and implement strategies to improve overall operating income and have an in-depth understanding of the financial and operations implications of those strategies.

RESPONSIBILITIES:

Leadership

Company-wide strategy, business objectives, budgets, policies, and plans which will achieve company growth and profitability goals

• Identifies, evaluates, and captures potential business opportunities that will grow the company
• Obtains profit goals by managing staff and establishing and accomplishing business objectives
• Reinforces the company’s culture and vision for the company's relationships with its employees, suppliers, and customers through management actions and written/verbal communication
• Instills at all levels of operations, the philosophy of continuous improvement. The following key metrics should be targeted for implementation and continuous improvement: Revenue earning initiatives, profit margins, operating expenses, cash flow, on-time delivery, lead times, quality, and inventory
• At a level appropriate for operations, utilizes professional managers to oversee specific areas of responsibility in order to achieve company goals and objectives
• Provides employees with timely, ongoing and consistent direction, performance coaching and honest feedback through one-on-one meetings, periodic appraisals and informal in-the-moment coaching

Management

• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements, allocating resources, reviewing progress, and making mid-course corrections
• Ensures that each project or division is properly organized, staffed, and directed to fulfill its responsibilities
• Assures the development of operation-level planning and control systems and other management systems that may be required to ensure effective control of the company
• Coaches immediate subordinates and delegates broad areas of responsibilities for each subordinate with authority levels regarding policies, contractual commitments, expenditures, and personal actions
• Provides, on a timely basis, all required reports to the President, executive team, or shared services, assuring compliance with internal policies and procedures
• Maintains accurate, timely and transparent information regarding employee performance
• Utilizes progressive and fair discipline practices to address sub-standard performance in a timely manner, and applies discipline with dignity and respect
• Invites and accepts feedback, and provides feedback to the executive team and President
• Accepts responsibility for continual self-development; must complete company “Government Contracting” training as well as any other required corporate training.

Planning

• Works with the President and executive team to develop and update the company’s strategic plan, the annual tactical business plans, and the annual budgets
• In collaboration with the President and executive team, analyzes and interprets market information in order to develop marketing and sales strategies to gain market share and improve profitability
• Continually analyzes current or potential weaknesses within the company and develop solutions for each problem and potential problem
• Develops procedures to monitor and achieve the annual tactical plans
• Contributes to the development of the company’s vision and mission

Resource Development

• Collaborates with professional managers for the controlled development of the organization, personnel, products, services, technology, and select financial resources to secure the position of the company and to facilitate its planned growth
• Ensures the attainment of objectives through the selection, development, motivation, evaluation, and promotion of human resources

Communications

• Presents thoughtful perspectives regarding corporate strategy and decision-making to the President and executive team
• Supports the company’s culture, values, vision, and mission
• Relays the “voice” of the customer to subsidiary and functional leadership
• Works as a team player within the Federal Group, collaborating with other subsidiaries and colleagues

Operations

• Implements and utilizes processes throughout operations to achieve profit objectives
• Studies and reviews contracts prior to final review
• Develops and implements key operational performance metrics to manage all areas of responsibility
• Develops new relationships and grows existing relationships with key customer streams to ensure customer satisfaction
• Maintains compliance with all legal requirements and assists the executive team in ensuring that the company remains compliant
• When needed, works with the executive team to implement the expansion of equipment and facilities to meet short- and long-term growth projections
• Reviews actual performance against expected standards and takes appropriate actions to achieve desired results

Financial

• Recommends periodic revenue and profit goals for each area of responsibility
• Assists with operating budget preparation and evaluation of direct capital expenditures
• Identifies new processes and enhances existing processes designed to promote growth, customer service, cost reduction and expense control
• Understands the monthly financial statements and comprehensively explain variances and results in the monthly operations review meeting
• Reports company performance versus profit plan goals and recommends corrective actions for underachievement

Education

• Bachelor’s degree in business or related field or commensurate experience; MBA or advanced degree preferred

Experience

• At least 10 years of proven success in a senior management role, achieving substantial improvements in business operations resulting in significant and steady increases in profitability over the course of several reporting periods
• Background in construction/facilities support or service industry to include but not limited to healthcare services, IT, financial management or training/simulation a plus.
• Strong knowledge and experience with planning and budgeting
• Good communication skills and people management skills