Golf Pro Shop Counter Worker

Job Description:

The Golf Shop Counter Worker is responsible for providing exceptional service to members and guests within the Golf Shop at Forest Lake Club. Your role is vital in crafting a positive, memorable and exceptional golf experience. Building off experiences created by other staff members, you will continue the member/guest experience with warm demeanor while providing outstanding service. This will be accomplished by being welcoming, personable and professional.

Additionally, you will support the golf shop operations by handling day-to-day duties, including opening and closing procedures, answering phone calls, making golf reservations, and assisting members and guests with their needs. You will also maintain a welcoming and organized environment in the Golf Shop while ensuring the highest standards of service.

Job Responsibilities:

• Greeting Members and their Guests with a welcoming smile.
• Assist the Merchandise Manager and Professional Staff with day-to-day operations.
• Answer Golf Shop telephones in a professional manner.
• Responsible for opening and closing procedures.
• Administer point of sale transactions and maintain the day-to-day golf reservation systems by reserving tee times, check-in customers, and receiving payments.
• Assist with retail sales including helping Members and Guests based on their shopping needs.
• Maintain compliance of club policies for guest and junior play.
• Accurately reconcile golf register sales with daily sales reports at the end of shifts.
• Ensure the collection and recording receipt of appropriate payment (cash, credit card transactions); in accordance with company and City procedures.
• Keep a working knowledge of all upcoming tournaments and programs to provide accurate information to members and guests.
• Assist in rearranging displays and the overall cleanliness of the Golf Shop.
• Perform other duties as assigned or required by the Professional Staff and Merchandise Manager that are relevant to the Golf Shop.

Qualifications:

To perform this job successfully, an individual must be able to perform each responsibility successfully. This person must present a neat appearance and have a warm, cheerful personality. Tact and good judgment are especially beneficial characteristics. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Personal Qualities

• Personable, approachable and socially engaging, with a strong ability to build relationships.
• High degree of professionalism, demonstrating commitment to excellence and maintaining high standards.
• Versatility and flexibility, with a willingness to work a combination of weekdays and weekends as needed.

Skills and Attributes

• Detail oriented, with the ability to prioritize workload and manage multiple tasks simultaneously.
• A proactive self-starter who requires minimal supervision to accomplish tasks effectively.
• Thrives in a fast-paced work environment, maintaining focus and efficiency.
• Team oriented, with the ability to integrate quickly and contribute to achieving operational goals.
• Additional Requirements
  • Ability to stand for long periods of time.
  • Proficient computer skills.