What are the responsibilities and job description for the Product & Services Coordinator position at FOREST LAWN MORTUARY?
Our Products and Services Department supports various organizational divisions by providing product knowledge and resources to successfully work with the Client Families and well as assort all of the products and personalized services. The Products and Services Coordinator is responsible for data queries and analysis to assist in identifying sales trends and development opportunities. Collaborates, maintains, and organizes the mortuary and cemetery custom product workflows. This position provides support when needed to other areas within the department.
What You'll Be Doing
- Coordinate property embellishment and custom mortuary products orders to ensure on time delivery.
- Produce Salesforce reports, working with Product and Services team to gather requirements for the development, maintenance and production of standard and custom reports and queries.
- Maintain all versions of the General Price Lists and Commodity Book.
- Collect and maintain local competitor pricing database.
- Strategic and Operational Support for Products and Services team.
- Provide project support for initiatives within department.
- Consistently add/delete/maintain product information in NetSuite.
- Assist with bi/annual product price changes.
- Coordinate department routings.
- Partner with Vice President to identify process improvements for intradepartmental and interdepartmental workflow.
- Back-up support for Customer Support Specialist.
- Collaborate with various divisions within the organization.
