Computer Support Analyst II

The Forest Preserve District of DuPage County provides opportunities for people to connect with nature. We offer to the public 60 forest preserves, 175 miles of trails, 47 miles of rivers and streams, and 6 nature and cultural centers. We have 6 million visitors each year.

The District's mission is, "to acquire and hold lands containing forests, prairies, wetlands and associated plant communities or lands capable of being restored to such natural conditions for the purpose of protecting and preserving the flora, fauna and scenic beauty for the education, pleasure, and recreation of its citizens.

Job Summary

This position supports the district's Information Technology by coordinating and performing a full range of services including computer/application support and installation.

Essential Duties and Responsibilities:

• Research and recommend innovative and automated approaches for computing tasks.
• Provide end user support related to Microsoft Office 365 suite of products and various third-party applications.
• Provide end user support related to FPDDC hardware including laptops, desktops, printers, scanners, and mobile devices such as IOS IPads and IPhones.
• Maintain hardware inventory of computing district assets using Microsoft Intune and Kaseya VSAX RMM.
• Perform imaging of FPDDC computers using Microsoft Intune.
• Perform setup and configuration of mobile devices using Microsoft Intune.
• Administer and Maintain Microsoft Intune environment.
• Administer and Maintain Asset Inventory and Patch Management module.
• Perform new employee IT orientation of Microsoft Office suite and third part applications.
• Monitor and provide problem resolution for the district's helpdesk environment.
• Coordinate computer/software purchases: determine system requirements, obtain pricing, availability and compatibility information, submit purchase requests, and track shipment of systems.
• Act as liaison to third party vendors for maintenance and repair.
• Keep knowledge current with technology advancements.
• Participate in an on-call rotation to support the district's needs.
• Foster a working environment that promotes safe work habits; Become familiar with and observe all applicable safety rules, policies, and work procedures; Follow all safety rules that pertain to the duties performed and support all aspects of the district's safety and risk management program; Keep work area clean, orderly, and free of hazards; Immediately report all unsafe conditions and incidents.
• Maintain a supportive working environment and demonstrate a desire to exceed the expectations of internal and external customers.
• Perform other duties as required.

Requirements:

• Must be 18 years of age or older at the time of hire.
• Bachelor's Degree in Information Technology, Computer Science, or related field required; 1 - 3 years of related experience; or equivalent combination of education, training, and experience.
• Valid Driver's License in good standing.
• Microsoft Certified Desktop Support Technician (MCDST) preferred.
• Microsoft Intune Specialist (MIS) preferred.
• Proficient in the use of Microsoft Office suite.
• Knowledge of Windows 11 and above.
• Knowledge of Adobe products and mobile/tablet devices.
• Skills in exercising independent judgment and critical thinking.
• Experience in software and hardware troubleshooting.
• Skills in providing excellent customer service.
• Ability to manage multiple tasks and projects.
• Demonstrated success in establishing and maintaining productive working relationships.
• Strong communication skills, both verbally and in writing.
• Strong organizational skills to maintain accurate records and data.

Starting Salary: $50,440 - 56,784.

Eligible for performance review and possible pay increases biannually.

Benefits: Medical (PPO and HMO plans through Blue Cross Blue Shield), Dental, Vision, Flexible Spending Account for Health and/or Dependent accounts, Life Insurance, Tuition Reimbursement, 12 paid Holidays, 12 paid Vacation Days, 5 paid Personal Days, 8 paid sick days, Pension through Illinois Municipal Retirement Fund (IMRF), 457 Retirement Plan.

The Forest Preserve District of DuPage County is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Our organization provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.