What are the responsibilities and job description for the Information Systems Specialist 4 - IT Support Technician - Filling two positions position at Forestry Department?
Initial Posting Date:
12/30/2024
Application Deadline:
01/09/2025
Agency:
Forestry Department
Salary Range:
$4,741 - $7,170
Position Type:
Employee
Position Title:
Information Systems Specialist 4 - IT Support Technician - Filling two positions
Job Description:
Opportunity Awaits, Apply Today!
Note: this position will receive a Cost of Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025, for February 1, 2025 paychecks.
Our Mission – To serve the people of Oregon by protecting, managing, and promoting stewardship of Oregon's forests to enhance environmental, economic, and community sustainability.
This position is Hybrid Remote Work. The duties of this position are performed remotely as well as at our central office in Salem. In addition, the ability to report to Salem is required when business or operational needs are dependent on onsite activities.
The Benefits of Joining Our Team
Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more.
Great Benefits Package - watch this video here
You’ll be part of the ODF team that serves our fellow Oregonians relying on regulation and protection of both public and private forest land in our great state of Oregon! Click
here
.
What we are looking for:
As the IT Support Technician you will be accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems for ODF users located around the state of Oregon. The responsibilities of this position will vary depending on the daily workload and current projects. Duties Include:
- Provide computing hardware and software technical support by telephone, remote technology, and on-site to computer users statewide.
- Administer Mobile Device Management (MDM) service. Manage and support mobile devices.
- Analyze system performance, error codes, diagnostic messages, and resolves problems or conflicts.
- Solve intrusion, hacking or virus incidents on user devices. This includes performing operating system and application patch management.
- Proactively analyze user computing needs to identify appropriate use of technology across diverse ODF technology platforms.
- Proactively make recommendations and assist with the planning of hardware and software to meet identified business needs.
Minimum Qualifications
Three years of information systems experience in:
Information Technology Support Desk/Help Desk operations and processes; Providing computing hardware and software support
OR
An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two year accredited vocational training program in information technology or related field;
AND
One year of information systems experience in:
Information Technology Support Desk/Help Desk operations and processes; Providing computing hardware and software support
Information Technology Support Desk/Help Desk operations and processes; Providing computing hardware and software support
OR
An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two year accredited vocational training program in information technology or related field;
AND
One year of information systems experience in:
Information Technology Support Desk/Help Desk operations and processes; Providing computing hardware and software support
Note: Driver’s License Check - This position requires the operation of a state vehicle for the purpose of conducting official State business. If your license is from outside Oregon, you must submit at least a three-year court/DMV printout. If you have an Oregon driver’s license, a record check will be conducted on the top candidate to ensure a valid license and acceptable driving record.
Desired Skills:
- Must have expert knowledge and be able to provide system support in the areas of Microsoft desktop operating systems, Windows and Server Operating Systems, Active Directory, Microsoft Exchange, Mobile Devices, and other enterprise systems and services.
- Must have expert knowledge of supporting systems in a diverse networked environment.
- This position is the first level of escalation for the resolution of requests for service from both Salem and field users. This requires in-depth analysis and independent decision making.
- Ability to deal with multiple operating systems and software.
- Ability to work with integrating systems, coordination with others, dealing with new processes, mixed system standards and resolving complex compatibility issues.
- Ability to support users who have varying levels of information technology knowledge and skill with the user population being scattered throughout multiple locations.
- Ability to provide installation, training, technical support, diagnostics and maintenance on multiple operating systems, multiple hardware configurations, applications software, and peripherals in a standard and non-standardized environment at multiple locations in a single Wide Area Network.
- This position requires an individual who can work under stressful situations, using initiative, judgment, and effective thought without immediate supervision.
How to Apply:
Cover letter and resume are both required - the cover letter should focus on your experience providing IT Help Desk support and describe what customer service means to you? Failure to submit the required cover letter or resume will remove your application from consideration. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- Please ensure the work history in your applicant profile is up to date.
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Current State of Oregon employees – You must apply through your employee Workdayaccount.
Additional Details:
- This recruitment may be used to fill future vacancies. This position is represented by the Service Employees International Union (SEIU).
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If you have questions about this position, please contact Hiring Manager: Brad.shimatsu@odf.oregon.gov
- Agency does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.
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Veterans - If you are an eligible veteran and you meet the qualifications, veterans' preference points will be added to your score. After you have applied you will be sent a task in your Workday account to provide your veteran documentation at that time. For further information, please see the following website: Veterans Resources.
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If you have questions about the job announcement, or need an alternate format to apply, please contact: kathie.a.brostrom@odf.oregon.gov
ODF is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation, or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.
