What are the responsibilities and job description for the Assistant Store Manager, Visual - Kenwood Towne Center F715 Job at Forever 21 position at Forever 21 - Store/Field?
Overview
The Assistant Store Manager Visual will provide leadership and direction to the store merchandising team and reports directly to the Store Manager. The Assistant Store Manager Visual will focus on creating an exciting and enticing store ambiance that aligns with the Company’s values to drive customer satisfaction and deliver the best in-store customer experience. Alongside the Store Manager, the Assistant Store Manager Visual must be a role model for the company, embodying a customer-first mentality and the culture.
Responsibilities
- Works directly with Store Manager to set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.
- Drives results through creating short-term plans and long-term strategies, processes, and events that reflect a positive and rewarding experience with the company for both customers and employees.
- Assists in setting the tone and standards that drive customer satisfaction, leading the business to be recognizable within the market while maintaining flexibility in supporting store operation functions.
- Works with Store Manager and other members of management to create processes or programs in-store that will drive sales and bottom-line profitability. Reinforces customer service values by coaching FT Store Supervisors, PT Store Supervisors, and Sales Associates.
- Contributes to the coaching of visual expectations and education of the brand to help guide FT Store Supervisors, PT Store Supervisors, and Sales Associates in maximizing their product knowledge through customer service interaction.
- Stays up to date on retail trends and creates initiatives that aid in creating a notable customer experience.
- Communicates regularly with the management team regarding all aspects of sales, visual execution, customer feedback, and FT Store Supervisor, PT Store Supervisor, and Sales Associate performance.
- Develops the plan for floor sets, translates it into implementation steps, and directs the other store assistant managers, leads, and brand ambassadors to execute.
- Oversees all window execution, installs, and styling of all window and interior mannequins.
- Makes presentation adjustments based on store design type and assortment levels.
- Analyzes field merchandise reports and makes necessary product placement / adjustments based on selling and field merchandise reports.
- Trains, coaches, and directs FT Store Supervisors, PT Store Supervisors, and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
- Leads overall store earnings by driving top-line sales and managing controllable contributions while practicing Leader on Duty tasks.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Qualifications
Requirements & EEO Statement
SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law (“Protected Characteristics”).
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