What are the responsibilities and job description for the Sales Associate - Northridge Fashion Center F0028 Job at Forever 21 - Store/Fiel position at Forever 21 - Store/Field?
Overview
The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate brings a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.
Responsibilities
- Consistently creates a welcoming environment as customers enter or exit the store.
- Immediately responds to customer inquiries and needs.
- Proactively seeks opportunities to deliver a great customer experience.
- Assists in the location, availability and selection of merchandise.
- Uses basic selling techniques to engage with the customer.
- Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer loyalty.
- Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
- Completes sales transactions and maintains proper accountability at registers.
- Processes merchandise returns and exchanges courteously and under company guidelines.
- Speaks positively about the brand, about our customers, and about other team members.
- Demonstrates initiative, teamwork, and ownership in every interaction.
- Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
- Assists in daily store recovery, before, during or after store opening hours.
- Adheres to company policies, procedures, and loss prevention practices.
- Shares feedback and ideas with management that will help improve the processes in the store.
- Adapts to an environment that changes quickly while managing multiple tasks.
- Provides support for all cross-functional departments.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Qualifications
As a valued member of our retail workforce, you will unlock key benefits to grow your career with us! Some of these highlights include :
Requirements & EEO Statement
The salary for this position is $17.28 / hourly. Pay is based on several factors including but not limited to position offered and work experience. In addition to your salary, Forever 21, and its affiliated brands, offers a benefits package, including 401(k) plan, overtime pay, flexible work schedule, and a generous employee discount program (all benefits are based on eligibility).
SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).
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Salary : $17
