What are the responsibilities and job description for the FT Retail Store Supervisor - 1401 CHICAGO PREMIUM OUTLETS position at Forever 21?
The FT Store Supervisor position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines. The FT Store Supervisor will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.
Duties/Responsibilities
Consistently creates a welcoming environment and experience for the customer by always maintaining
and executing a customer first mentality.
Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
Serves as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers.
Acts as a mentor to the PT Store Supervisors and Sales Associates by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
Leads the overall store earnings by driving top line sales while managing controllable contribution. Spends at least 60% of the shift performing Leader on Duty tasks.
Educates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
Facilitates new hire onboarding and training for various skill levels.
Trains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
Arranges and executes suitable and effective training solutions for other team members based on performance.
Supports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reports, loss prevention and service.
Ensures floor is replenished per company guidelines which includes follow-up with staff to ensure accuracy.
Ensures service, merchandising, and operational standards are met through company-defined practices and processes.
Partners with the leadership team to make product placement adjustments based on selling, inventory ownership and merchandising reports.
Evaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
Adapts to a fast-paced environment and is capable of managing multiple priorities at once.
Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market
Knowledge, Skills, And Qualifications
Must be at least 18 years of age with a high school diploma or equivalent. College degree and/or
Relevant Retail Work Experience Is Preferred.
Must have at least 1 year of retail experience. Prior supervisory or management experience preferred. Must be capable in sales generation and possess strong customer service skills.
Must have exceptional communication, organizational and time management skills. Must be capable to develop and train others, including delegating tasks and follow-up.
Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.
Pay is based on several factors including but not limited to position offered and work experience. In addition to your salary, Catalyst Brands offers a benefits package, including health care (medical, prescription, dental, vision), company paid life insurance and long term disability, 401(k) plan with company match, paid time off programs starting with minimum 15-days based on role, overtime pay (if hourly), flexible work schedule, and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found here: https://sparcbenefits.com/Candidate-Benefits-Highlights
Reasonable Accommodation
The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA).
Catalyst Brands is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).
Physical Requirements
Duties/Responsibilities
Consistently creates a welcoming environment and experience for the customer by always maintaining
and executing a customer first mentality.
Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
Serves as a role model to PT Store Supervisors and Sales Associates in areas of customer service, driving sales, cash management, inventory and follow-up with customers.
Acts as a mentor to the PT Store Supervisors and Sales Associates by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
Leads the overall store earnings by driving top line sales while managing controllable contribution. Spends at least 60% of the shift performing Leader on Duty tasks.
Educates and provides feedback to PT Store Supervisors and Sales Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
Facilitates new hire onboarding and training for various skill levels.
Trains, coaches, and directs PT Store Supervisors and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
Arranges and executes suitable and effective training solutions for other team members based on performance.
Supports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero selling reports, loss prevention and service.
Ensures floor is replenished per company guidelines which includes follow-up with staff to ensure accuracy.
Ensures service, merchandising, and operational standards are met through company-defined practices and processes.
Partners with the leadership team to make product placement adjustments based on selling, inventory ownership and merchandising reports.
Evaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
Adapts to a fast-paced environment and is capable of managing multiple priorities at once.
Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market
Knowledge, Skills, And Qualifications
Must be at least 18 years of age with a high school diploma or equivalent. College degree and/or
Relevant Retail Work Experience Is Preferred.
Must have at least 1 year of retail experience. Prior supervisory or management experience preferred. Must be capable in sales generation and possess strong customer service skills.
Must have exceptional communication, organizational and time management skills. Must be capable to develop and train others, including delegating tasks and follow-up.
Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month.
Pay is based on several factors including but not limited to position offered and work experience. In addition to your salary, Catalyst Brands offers a benefits package, including health care (medical, prescription, dental, vision), company paid life insurance and long term disability, 401(k) plan with company match, paid time off programs starting with minimum 15-days based on role, overtime pay (if hourly), flexible work schedule, and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found here: https://sparcbenefits.com/Candidate-Benefits-Highlights
Reasonable Accommodation
The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA).
Catalyst Brands is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).
Physical Requirements
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
- Ability to maintain regular and timely attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Ability to remain in a stationary position for up to 8 hours per day
- Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day
- Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods
- Ability to reach at or below shoulder level
- Ability to carry equipment, move boxes/samples, etc.
- For Stores & Distribution Centers: Bend, lift, open and move product and fixtures up to 50 lbs., as needed.
