What are the responsibilities and job description for the Customer Experience Coordinator position at Forever Clean?
Key Responsibilities:
- Customer Support: Serve as the primary point of contact for clients through phone, email, and other communication channels. Provide clear, accurate information about our full range of services.
- Problem Resolution: Handle customer complaints and service-related issues effectively, offering solutions that align with our company values of excellence and client satisfaction.
- Order Processing: Assist customers with booking services, scheduling deliveries and pick-ups, and confirming orders.
- Collaboration: Work closely with internal teams to ensure seamless service execution and customer satisfaction.
Required Skills and Qualifications:
- Effective Communication Skills: Strong verbal and written communication skills to interact clearly and professionally with customers.
- Sales Knowledge and Experience: A background in sales, with an understanding of customer needs, relationship building, and the ability to upsell services as needed to meet client requirements.
- Proficiency in Sales Software and CRM Tools: Experience using CRM systems and sales software to track customer interactions, manage accounts, and ensure service execution.
