What are the responsibilities and job description for the Dispatcher position at Forever Clean?

Dispatcher Key Responsibilities :

1. Scheduling and Dispatching :

Schedule and dispatch roll-off container deliveries, swaps, and pickups.
Prioritize and assign tasks to drivers based on customer needs, location, and time constraints.
Monitor driver progress throughout the day to ensure timely service.

2. Customer Service :

Communicate with customers to confirm service requests and address inquiries or issues.

Provide accurate service estimates and updates to customers.

Handle emergency service requests and resolve customer complaints professionally.

3. Route Optimization :

Plan and optimize routes to maximize efficiency and reduce operational costs.

Adjust routes and schedules in response to changing conditions, such as traffic or last-minute customer requests.

Utilize dispatch software and GPS systems to track vehicle locations and route progress.

4. Record-Keeping :

Maintain accurate records of service orders, customer interactions, and driver logs.

Ensure all paperwork is completed and submitted timely, including service tickets and compliance documentation.

Prepare and distribute daily routes and reports.

5. Communication and Coordination :

Coordinate with the operations team to ensure equipment and personnel availability.

Communicate with drivers to provide instructions, updates, and support.

6. Compliance and Safety :

Ensure all dispatch activities comply with company policies and regulatory requirements.

Promote and enforce safety protocols for drivers and operations.

Report any incidents or accidents promptly and assist in investigations as needed.

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