What are the responsibilities and job description for the Temporary Administrative Assistant position at Forge Health?
About us :
Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective "one-stop-shop" care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.
For the third consecutive year, were thrilled to share that Forge Health has been recognized on the prestigious Inc. 5000 list of the fastest-growing private companies in America- a remarkable honor that is a testament to our team's relentless commitment to our mission. If you're passionate about building a great business that makes a difference and working alongside sharp, dedicated, and entrepreneurial individuals, then Forge Health is the right fit for you. Come join us!
Who we're looking for :
We are looking for an exceptional Temporary Administrative Assistant to join our growing clinical team in Princeton, NJ! The Administrative Assistant will be responsible for scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic / insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals, addressing prescription concerns, communicating with local pharmacies, as well as addressing prior authorization requests, and answering phone lines.
Please note : This is a temporary, full-time (40 hours / week, Monday-Friday), and in-person position for the anticipated period of February 2025 - August 2025.
Compensation range : $22-25 / hr. Exact compensation may vary based on skills, experience, and location.
What you'll be doing :
- Maintain a positive approach and positive relationships with others
- Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary
- Take clear and precise messages, assuring they are placed in appropriate location for communication
- Take messages off assigned voice mail lines, returning calls promptly and following through with requests
- Transfer phones to answering service during lunch and at end of day
- Follow up with service on any messages
- Schedule patient appointments for all physicians by telephone or in person
- Schedule follow up appointment and coordinate physician notes or referrals with appropriate front desk personnel
- Confirm appointments for next day, reminding them to bring referrals / records
- Support departmental and clinical team initiatives and change efforts
- Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion
- Instruct new patients in proper method to complete new patient information forms, obtain insurance information, set up medical record and attach copies to the encounter slip
- Collect appropriate co-payments for managed care members, post payment and issue receipt
- Note cancellation / missed appointments in electronic chart, and follow up with patient to reschedule
- Reschedule patients when necessary due to provider vacations, seminars, and meetings
- Assist patients, providers, department staff and other clinical staff with questions or problems, as appropriate
- Maintain standards of confidentiality and participate in unit compliance
- Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices
- Any other duties, as assigned
What you'll need :
Why Forge?
The opportunity :
Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values :
The package :
At Forge, our people are our greatest asset. We're collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can't do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people :
We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and / or any other status not related to an applicant's ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.
Salary : $22 - $25
