Administrative Assistant

Charleston Oral and Facial Surgery is growing and looking for a full-time front desk receptionist for our new Hilton Head Island office.

Our practice has eight Oral Surgeons and one Professional in Oral Medicine and TMJ, with a staff of over 70 employees to ensure our patients have the best possible experience. We offer a full scope of oral and maxillofacial surgery options such as wisdom tooth extractions, dental implants, orthognathic surgery, bone grafting, Oral Medicine and TMJ treatment and much more.

We value our employees and believe that a competitive benefits package is required to ensure the best experience while working as part of our team. As such, we offer an excellent benefit package that includes medical, dental and vision coverage, 401k profit sharing, PTO, Holiday Pay and a competitive salary.

At Charleston Oral and Facial Surgery, we have four core values:

1. We deliver the ultimate patient experience through remarkable service.

2. We constantly pursue growth and learning.

3. Embrace and drive change. We are industry influencers and leaders.

4. Build a positive team and family spirit at COAFS.

Our Mission is to provide our patients with exceptional oral and maxillofacial care through state of the art procedures delivered by a caring and dedicated staff. Here at COAFS, we are constantly striving to be the premiere oral and maxillofacial surgery provider in the Southeast. The success of our brand is based on collaborative leadership, compassion, constant learning, and the use of cutting-edge technology, that will leave our patients and our team with the ultimate experience.

Since opening our doors in 2005, COAFS has been committed to serving our patients, and ensuring they receive the best oral surgery care possible. We are proud to have such an extraordinary team of surgeons and health care professionals. Our patients are our family and our team strives every day to provide the highest quality of care.

If these values align with your own—we encourage you to review the below job description and apply today!

Job Summary:

As a member of our front office staff, you'd be primarily tasked with check-in duties to start, followed by training for our check out position, which entails generating treatment plans and reviewing financial information with patients. The administrative assistant position is responsible for all clerical duties, including, but not limited to; greeting and checking in patients, data entry of patient demographics, assisting patients with questions and paperwork, verifying insurance eligibility, scheduling appointments and communicating with other offices, internally and externally, both in written and verbal formats. The Administrative Assistant role is key to the cultivation of Charleston Oral and Facial Surgery’s culture and patient experience. We're looking for people that are looking for long-term employment; somewhere they can grow and advance with!

Essential Job Functions/Duties

• Follows opening and closing procedures according to office guidelines
• Greets and checks in patients in a polite, prompt, and helpful manner
• Obtains required identification, insurance information, and referral information from the patient
• Obtains appropriate paperwork from patient and ensures all paperwork is completed, in full, in accordance with practice policies and guidelines
• Enters patient demographics into practice software
• Maintains full compliance with HIPAA and OSHA guidelines
• Schedules new and established patient appointments
• Verifies insurance eligibility and benefits
• Adheres to practice guidelines and procedures regarding fees and payments
• Utilizes appropriate telephonic etiquette when speaking to patients and referrals
• Utilizes appropriate email etiquette, both internally and externally
• Ensures all required paperwork is in order 5 business days in advance of scheduled appointments
• Ensures all required x-rays and referrals have been requested, starting 5 days in advance of scheduled appointments
• Has a full understanding and knowledge of available financing options
• Completes all other duties as assigned by management

• High School diploma or graduation equivalency degree (GED) and a certificate
• Excellent communication skills in person, writing, and via telephonic conversation
• Must understand the key components of appropriate patient-oriented customer service
• Quick to take on new information
• Self starter who requires minimal supervision
• Ability to utilize office software (CareStack)
• Microsoft skills to include: Excel, Word, Outlook, and PowerPoin

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical or Dental: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person