Family Case Manager

Description

The Family Case Manager serves as service coordinator for all adult and children’s needs, completing strengths-based assessments, making referrals and monitoring provision of internal and external service delivery necessary to obtain and maintain housing stability.

Family Case Managers work with families who have experienced periods of homelessness and/or are experiencing significant risks of homelessness. Utilizing a housing-first approach, the Family Case Manager focuses efforts on any areas that directly impact obtaining and maintaining permanent housing, and ensures the appropriate documentation and reports are completed in a thorough and up-to-date manner. The Family Case Manager uses the Critical Time Intervention model to prevent recurrent homelessness and other adverse outcomes as a family transitions into the community, while identifying and strengthening their long-term formal and informal support systems.

RESPONSIBILITIES

Family Case Management:

• Encourage and assist families with training and coaching activities in areas such as: problem solving, goal setting, child development and health care, budgeting, job readiness, substance-abuse prevention, housing/tenant relations and education, and other topics which may impact long-term housing stability.

• Develop, provide, and monitor individualized service plans (ISPs) to achieve the primary goal of obtaining and maintaining permanent housing.
• Support adult participants in coordinating medical appointments and immunizations, along with meeting the basic needs of their children.
• Collaborate with ForKids Family Wellness Coordinator and Mental Health Specialist and/or external clinical service providers to monitor attendance and treatment progress in reference to scheduled psychological evaluations, medication management appointments, therapy appointments, etc.
• Perform child development screenings and refer to providers for follow up if necessary
• Complete HMIS documents and quarterly reports in a timely and accurate manner.
• Attend staff meetings and in-service training as needed.
• Provide individual, housing-focused case management for participants, serve as coordinator of services, and provide assessment, referral and follow-up to address any needs that impact housing stability.
• Coordinate with Economic Mobility team to connect clients with vocational training programs and other opportunities to build a pathway out of poverty.
• Create, update, and implement all facets of budgeting.
• Establish collaborative partnerships with other public and private agencies/services and establish ongoing linkages and supports for individual clients.
• Establish professional, supportive relationships with all participants.
• Ensure that all participants understand program guidelines and remain focused on housing stability goals.
• Conduct intake interviews including case history and assessment of needs.
• Educate family members regarding existing community services, and act as an advocate to connect family members to these services.
• Regularly evaluate activities and accomplishments of participants with respect to their established goals in order to ensure continued program fulfillment.
• Document files consistently, completing all relevant forms, including intakes, assessments, and all required documents within the timeframes allotted.
• Coordinate transportation services and/or transports families for their initial health care and other business-related appointments as needed.
• Coordinate exit plans and move-out process as per individual household needs to include safety planning if necessary.
• Educate participant regarding tenant rights and responsibilities and maintain communication with the landlord, advocating regarding client needs and rights where applicable.
• Complete regular case consultations to review service delivery quality.
• Participate in peer groups or other task-oriented work groups as assigned.
• Other duties as assigned.

Customer Service:

• Provide service to internal and external customers according to standards as outlined in ForKids Customer CARE Manual.

Financial Management:

• Use agency resources (financial and non-financial) prudently.
• Acknowledge and follow financial policies of the agency.

Grants Data Management:

• Accurately complete all required data reporting in accordance with established guidelines.
• Participate in all scheduled data collection trainings.

Community Engagement:

• Participate in development and fundraising activities as needed and requested (ex: meeting with donors, providing tours, attending fundraising events).
• Regularly engage, support and collaborate with volunteers to provide a meaningful experience.

Qualifications

Education and Experience:

Bachelor’s degree from an accredited college or university in a social-services related field. Minimum of three years of experience in case management or related field experience is preferred but not required.

Essential Functions, Knowledge, Skills and Abilities:

• Knowledge of crisis intervention and family case management.
• Knowledge of the various community-based family service programs and activities.
• Knowledge of child development, positive parenting, mental health and related subjects.
• Knowledge of non-violent parenting and discipline strategies for children.
• Knowledge of conflict resolution strategies.
• Knowledge of basic counseling skills and techniques, including conflict resolution.
• Knowledge of child protection standards and procedures.
• Knowledge of the use of personal computers and standard office software.
• Effective oral and written communication skills.
• Basic knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant driven program models.
• Basic knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
• Ability to accurately track and report data.
• Ability to maintain meticulous and up-to-date case files.
• Ability to correctly assess situations within scope of responsibility and to make sound judgments within existing laws, policies and regulations.
• Ability to establish and maintain effective working relationships with parents, children, co-workers and with representatives of other agencies and programs.
• Ability to train participating families on basic parenting skills and related topics.
• Ability to plan daily activities to achieve identified goals.
• Ability to teach goal planning process.
• Ability to independently solve problems and provide guidance to other team members.
• Valid driver’s license with no more than three minor moving violations and/or accidents combined within the last 3 years, and no major moving violations in the past five years.

Salary : $20 - $24