What are the responsibilities and job description for the Product Support Sales Representative position at Forklifts Group?
Product Support Sales Representative Forklifts Group
Location:1813 Moffat Boulevard Manteca, CA 95336
Compensation: $60,000- $80,000 plus commission
Contact: Rachel Goodrich Rachel.goodrich@gncoinc.com
WHY JOIN FORKLIFTS GROUP?
- We are a 3rd generation family-owned company.
- Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of:
- Positivity
- Teamwork
- Self-development
- Integrity
- Community service
- Safety
- We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers.
JOB SUMMARY
The Product Support Sales Representative identifies all prospects in the assigned territory, evaluating the resources needed to develop business relationships. He / She develops sales strategies, proposals, and forecasts, selling approved products and services. The Sales Representative works strategically with customers to provide solutions to meet their Material Handling needs in specific regards to parts, service, and rental.
ESSENTIAL FUNCTIONS
The Product Support Sales Representative identifies all prospects in the assigned territory, evaluating the resources needed to develop business relationships. He / She develops sales strategies, proposals, and forecasts, selling approved products and services. The Sales Representative works strategically with customers to provide solutions to meet their Material Handling needs in specific regards to parts, service, and rental.
ESSENTIAL FUNCTIONS
- Arranges appointments with customers which include pre-arranged appointments or cold calls.
- Consistently works toward acquiring new business by generating leads, following upon them, and networking through current customers.
- Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate Forklifts Group material handling solutions.
- Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
- Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.
- Initiates and processes sales orders in (ERP) for part purchases.
- Meets customer expectations for continued support and follow-up after sales are final to include delivery of parts, signing of delivery report and rental contract, truck orientation, service schedules, etc.
- Identifies equipment sale opportunities with the customer base and logs information into CRM.
- Meets with Sales Manager to review Sales Representative Scorecard each month.
- Attends team meetings to review department goals and strategies as required.
- Works with Sales Manager to develop annual sales goals and works toward meeting them.
- Consistently monitors territory by making sales calls daily.
- Uses CRM to track daily customer interactions.
- Always maintains professionalism on the job.
- Is reliable and punctual in reporting for work as scheduled.
- Performs other duties of a similar nature as required.
POSITION QUALIFICATIONS
EDUCATION
- High School Diploma or equivalent. Bachelor’s degree in Business or related field preferred.
EXPERIENCE
- Two or more years of outside sales experience.
- Valid Driver’s License and driving record acceptable to the insurance company.
ADDITIONAL REQUIREMENTS
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as a team.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Ability to develop relationships with customers.
- Minimal travel outside of the territory (trade shows, training).
- Smart dress and a professional appearance.
BENEFITS
- Competitive salary with monthly bonus opportunities
- Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts. 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
Forklifts Group an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.
