Guest Experience Leader - LAS

The Guest Experience Leader performs the same or similar duties as those assigned to the Guest Experience Specialist workgroup while providing oversight and leadership to the Guest Experience team on their shift. This position works to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the service it offers guests. This role often serves as the escalation point for guest inquiries and billing issues which the Guest Experience Specialist and/or Associate on shift cannot resolve. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The person in this position must be able to work flexible schedules, including night, holiday, and weekend shifts. Some tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).