Field Services Engineer

In a world driven by the increased demand of technology, semiconductor manufacturers require a trusted partner to pioneer the frontiers of advanced integrated circuits (ICs). FormFactor, Inc (FFI) is the world's leading supplier of semiconductor test and measurement products that power electronic systems used in computing, consumer-technology, automotive, Artificial Intelligence (AI) and other applications. Our cutting-edge solutions are the driving force behind the testing of ICs that power electronic systems across computing, consumer technology, automotive, Artificial Intelligence (AI), and myriad other applications.

As a leading player in the semiconductor industry, FormFactor actively seeks out individuals who are not just employees, but passionate contributors eager to thrive in an ever-evolving landscape. At FormFactor, we are not just shaping the future of semiconductors; we are rewriting the narrative of innovation itself.

Our commitment extends beyond the technical realm to the very fabric of our culture. Rooted in our core values—Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People—we foster an environment where diverse perspectives are not only welcomed but celebrated. Join us in experiencing the exhilaration of collaborating with a dynamic team, pushing the boundaries of what's possible, and contributing to a workplace where your voice is not just heard but valued and empowered. Become an integral part of our journey as we collaboratively Form Our Future Together, setting the stage for a new era in semiconductor excellence.

PURPOSE

This position is located in the Boulder, Colorado office. We are focused on developing test and measurement equipment for cryogenic and quantum computing. We are a fast-paced, agile, growing company that values diversity of thought and constantly strives for a more diverse, inclusive environment. We are looking for enthusiastic, talented individuals who can thrive in a changing and challenging environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform scheduled maintenance trips at customer sites
• Perform system installations at customer sites
• Ensure positive customer relationships through proactive communication
• Diagnose, troubleshoot, and resolve system issues using SOPs
• Work from electrical schematics, mechanical assembly prints, and work instructions
• Help improve service and maintenance SOPs
• Complete all necessary documentation like site reports and issue tickets
• Collaborate with cross-functional teams to identify and resolve issues
• Focus on continuous improvement by leveraging customer and firsthand experience
• Up to 30% domestic travel required

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• 1 years of relevant experience in field service engineering or research and development settings
• Experience with hardware, electrical, and system manufacturing
• Assembly and soldering experience a plus
• Experience with cryogenic systems, vacuum systems, and/or leak checking is a plus but not required.
• Strong attention to detail
• Good communication skills in English, both verbally and in writing
• General ability and knowledge of hand and power tools
• Excellent skills in technical problem solving
• Adhere to all safety protocols and guidelines
• Ability to lift up to 40 lbs. unassisted

The pay range for this role in Boulder, CO is between $60,600 and $91,000. The pay range may differ in other locations. FormFactor maintains broad salary ranges for its roles in order to account for variations in education, training, skills, relevant work experience, business needs and market demands. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.

FormFactor is committed to providing a work environment where everyone is treated with dignity and respect. We are an Equal Employment Opportunity (EEO) employer and are committed to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, race, color, sex (including breastfeeding and related conditions), gender (including gender identity and gender expression), national origin, ancestry, sexual orientation, religion, physical or mental disability, marital status, registered domestic partner status, medical condition, military or veteran status, genetic characteristics or information, or any other legally protected characteristic. These protections extend to all employment and management decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations, and all other terms and conditions of employment.