What are the responsibilities and job description for the Robotics Field Service Engineer position at Formic?
Who We Are :
At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.
Built upon deep expertise in robotics and manufacturing, our unique Pay-for-Productivity robotics solutions combine the best automation technology, tools, and uptime services for manufacturers, paving the way for a new era of supercharged efficiency and competitiveness.
As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged "Made in America," we're growing fast - achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.
Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Blackhorn Ventures, Mitsubishi HC Capital America, NEC, Lorimer Ventures, Translink Capital, Alumni Ventures, FJ Labs, Lux Capital, Initialized Capital and founders of multiple Fortune 50 companies.
About the PODS (Production Optimization, Deployment & Solutions) team :
The Robotics Field Service Engineer works on the forefront of robotic automation using Formic's suite of monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance activities across Formic's growing fleet of deployed robotic cells. The Field Service Engineer works with a variety of robotic equipment and OEM's, delivering innovative and value-add automation to our manufacturing sector customers.
As Robotics Field Service Engineer, you will :
- Perform preventative, corrective, and predictive maintenance activities for Formic's robotic cells in customer sites
- Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
- Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
- Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
- Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
- Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
- Lead RCA activities with a team of engineers and technicians across the team
- Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
- Demonstrate a high level of attention to detail in everything thing you do
- Mentor Field Service Technicians and more junior Field Service Engineers as needed
- Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
- Ensure compliance with safety regulations and policies, as well as a clean and safe work environment
What makes you a great fit :
Requirements :
Bonus Points :
What we look for :
We're building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you :
Total Rewards :
Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.
Final offer amounts are custom-crafted, based on the cash / equity ratio preference of the candidate, as well as their experience, geographical location and cost of labor, and more, and may vary from the range listed below. Ultimately we're seeking top performers who will make a difference to our business, and we're open to negotiating the compensation structure for the right candidate.
The expected base pay range for this position is $75,000 - $125,000. #LI-MB1
Total Rewards :
Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.
Final offer amounts are custom-crafted, based on the cash / equity ratio preference of the candidate, as well as their experience, geographical location and cost of labor, and more, and may vary from the range listed below. Ultimately we're seeking top performers who will make a difference to our business, and we're open to negotiating the compensation structure for the right candidate. The expected base pay range for this position is below.
Base Salary Range : 75,000-$125,000 USD
What we look for :
We're building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you :
What We Offer :
Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this Formic offers comprehensive benefits and perks for full-time US-based employees, including :
As our team grows, our benefit and perk offerings for employees based outside of the United States will vary. We are happy to discuss these options with you as part of our recruiting and interviewing process. Temporary or contract positions are not eligible for Formic employee benefits and perks, except where legally required.
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to [redacted].
Salary : $75,000 - $125,000
