Sales Automation Manager

As Inside Sales & Sales Automation Manager at Formica, you will play a key role in bridging business needs with technical solutions within Salesforce. You will work closely with stakeholders across sales, marketing, customer service, and operations to optimize Salesforce functionality, improve data-driven decision-making, and enhance user experience. You will lead the day-to-day activities of the Inside Sales team who support the North American field sales team by qualifying leads and executing sales initiatives that drive growth across channels and customers.

Responsibilities:

• Requirement Gathering & Analysis: Partner with business units to understand their challenges and identify opportunities for process improvement using Salesforce.
• Solution Design & Implementation: Translate business needs into functional Salesforce solutions, collaborating with administrators and developers to configure and enhance the platform.
• User Training & Support: Develop training materials, conduct workshops, and provide ongoing support to ensure user adoption and success.
• Data Management & Reporting: Ensure data integrity, optimize reports and dashboards, and support data migration or integration initiatives.
• Stakeholder Communication: Serve as the primary liaison between business teams and IT, ensuring alignment on project goals and priorities.
• Administration: Lead the administration of Salesforce.com, including supporting users, managing data, maintaining security standards, and delivering actionable analytics
• Continuous Improvement: Develop analytics to monitor Salesforce.com activity ensuring user adoption and identifying training needs
• Management: Lead and manage the Inside Sales team with the goal of supporting the field Sales team in meeting their sales and profit goals.
• Lead Generation: As the subject matter expert for Construct Connect, develop the systems and processes to research projects and feed qualified leads into Salesforce.com pipeline
• Samples Oversight: As owner of our samples program, ensure systems and processes are in place to meet the needs of the market while staying within budget
  
  
  

Requirements:

• Bachelor’s degree in business or other related area
• Proven leader with the ability to coach, manage, and motivate others to achieve results
• Salesforce Administrator or Business Analyst Certification
• 5 years Salesforce.com experience with a track record of delivering successful solutions
• Deep understanding of Salesforce.com products and best practices
• Strong critical thinking, data analysis, and problem-solving skills
• Experienced in eliciting requirements from business stakeholders
• Strong understanding of IT and business concepts, with the ability to evaluate the impact of business changes on systems, namely Salesforce.com
• Excellent organizational skills, capable of managing multiple tasks within tight timeframes and prioritizing duties in a fast-paced environment
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels
• Excellent oral and written communication skills
• Ability to work independently
• Willing to travel as needed
  
  
  

We Offer Excellent Compensation And Comprehensive Benefits.

To apply, please visit our Career Center at http://www.formica.com/en-us/careers.

An Equal Opportunity Employer, including individuals with disabilities and veterans

Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.