What are the responsibilities and job description for the Customer Support Engineer position at Formlabs?
Our primary goal is to give our customers the best tools with an amazing experience. If you are obsessed with digital fabrication and would love to share your passion by empowering our users to innovate and create, we want you on the Form Team.
You are :
- In love with 3D modeling, printing and digital fabrication in general
- A patient communicator who can explain complex technical issues to any audience
- Able to develop fun and effective support materials (manuals, tutorials, blog posts etc.) that customers actually enjoy using
- Able to use cloud-based web platforms (support ticketing etc.) to efficiently track and satisfy customer needs
- A team player who is ready to put in the extra hours in a rapidly changing environment
These skills are a plus :
