Technical Services Engineer

The Technical Support Engineer will provide technical support and assistance to resolve problems with the organization’s computer networks and systems.

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

· Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems.

· Applies knowledge of computer software, hardware, and procedures to solve problems.

· Collaborates with other staff to research and resolve problems.

· Collaborates with systems and network administrators to explain errors and/or recommend modifications to systems and networks.

· Arranges service by software or hardware vendors to repair or replace defective products.

· Maintains knowledge of technology innovations and trends.

· Performs other related duties as assigned.

· Occasional after-hours support

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Ability to explain technical issues to technical and nontechnical staff and customers.

· Strong analytical and problem-solving skills.

· Superior understanding of computer and networking hardware and software systems.

· Excellent time management skills.

· Proficient with Microsoft Office Suite or related software.

· Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software.

· Scripting experience a plus.

· Knowledge of Cisco Switches a plus

· Knowledge of VMWare of Plus

Education and Experience:

· Bachelor’s degree in computer science or related field or equivalent experience required.

· At least five years of related experience required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 30 pounds at times.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Charlotte, NC 28213 (Preferred)

Ability to Relocate:

• Charlotte, NC 28213: Relocate before starting work (Preferred)

Work Location: In person

Salary : $70,000 - $80,000