What are the responsibilities and job description for the Account Manager, Luxury & Hospitality Service position at Formula 1 Crypto.com Miami Grand Prix?
Department: Ticket Sales & Service
Direct Supervisor: Sr. Manager, Luxury & Hospitality Service, Ticket Sales
Status: Full-time
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Summary:
Hard Rock Stadium is a global entertainment destination which is the home of the Formula 1 Crypto.com Miami Grand Prix, Miami Dolphins, Miami Open, University of Miami football team, Orange Bowl, Super Bowl 54, College Football Playoffs, international soccer, and a host of world-class events. It was designed to embrace all that South Florida has to offer, while providing unparalleled live experiences.
The inaugural Formula 1 Crypto.com Miami Grand Prix was recognized as the Sports Business Journal’s 2022 New Event of the Year. From unique guest experiences such as the MIA Yacht Club & Marina to the Hard Rock Beach Club as well as unparalleled luxury experiences like 72 Club, Casa Tua, and the ultra-exclusive Palm Club, the Formula 1 Crypto.com Miami Grand Prix continues to raise the standard for live events.
The Account Manager, Luxury & Hospitality Service will primarily focus on the long-term retention of our valued hospitality clients employing a White Glove level of service. This would include personalized service throughout the year, assisting with all experiential details relating to account management, including payments, contracts, food & beverage, ticketing assistance, parking, and general inquiries. The Account Manager would also be responsible for serving as the year-round, concierge-level liaison for this exclusive clientele.
Responsibilities:
- Meet and exceed retention and new sales revenue goals.
- Anticipate, respond to, and resolve client needs and requests utilizing a white glove service model.
- Identify new sales opportunities through generating referrals, add-ons, and upselling current book of business.
- Nurture relationships with clients and prospects through creative means, including but not limited to: networking events, speaking engagements, one-on-one dinners / lunches, sporting events, and outside meetings.
- Participate in new business campaigns with a focus on prospecting, appointment setting, executing sales presentations, and closing deals.
- Setting clear expectations as the liaison between the Formula 1 Crypto.com Miami Grand Prix and clients.
- Negotiate multi-year suite and luxury agreements.
- Meet daily and weekly outbound calls and touchpoint requirements.
- Maximize facetime with key clients throughout race weekend.
- Other duties and special projects as assigned.
Qualifications:
- Minimum of three years sales experience in outbound sales; luxury, hospitality, entertainment, or sports industry preferred.
- Must have an unwavering work ethic, a passion for customer service, and the ability to seek new sales opportunities and exceed revenue goals.
- Excellent written and oral communication/interpersonal skills are a necessity.
- Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level executives.
- Excellent skillset in the areas of organization, attention to detail, multitasking, and time management.
- Ability to handle heavy phone call & email volume, both outbound and inbound.
- Flexibility to work weekends, nights, and holidays as required by schedule of events.
- Experience working with multi-year and contractual agreements.
- Experience or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft Dynamics 365 CRM preferred.
- Candidate should be competitive, professional, and self-starting.
- Bachelor’s degree preferred.
- Bilingual or multilingual a plus.
If you excel in account management, sales, and have a passion for luxury hospitality and the motorsport industry, then we want to hear from you!
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.
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