What are the responsibilities and job description for the Premium Service Manager position at Formula 1 Las Vegas Grand Prix?
The FORMULA 1 HEINEKEN LAS VEGAS GRAND PRIX has rapidly become a world-class event in its first two years. This three-day spectacle attracts a global audience to witness the world's greatest drivers and cars navigate the iconic Las Vegas Strip at breathtaking speeds approaching 200 mph.
As a member of the Premium Service team, you'll gain exposure to senior LAS VEGAS GRAND PRIX leadership, sell and service exclusive luxury products, and work with sophisticated clientele. LAS VEGAS GRAND PRIX is focused on growing the global brand within North America, and this team will contribute to this success by building strong customer relationships and creating memorable experiences.
LAS VEGAS GRAND PRIX is seeking a commercially oriented, results driven individual to retain current business, manage a renewal process, execute a strategy to close hospitality sales, and uncover opportunities to create new business with both domestic and international customers. This position will report to the Director, Premium Service.
ESSENTIAL FUNCTIONS:
- Diligently work to ensure a smooth account transition by collaborating with the Premium Sales Team.
- Manages and maintains LAS VEGAS GRAND PRIX premium hospitality accounts from purchase, ticket delivery, communication through race weekend and renewal.
- Work directly with service providers to maintain superior service levels to premium clients.
- Create and execute moments that go above and beyond typical service standards by using unique, personalized client information stored within CRM.
- Execute key touchpoints and communication campaigns to inform all guests of crucial information related to all aspects of race weekend.
- Positively impact overall ticket holder experience by showing consistent responsiveness, attention to detail and multi-tasking to meet various deadlines simultaneously.
- Assist with account management and ticket management of client tickets via Ticketmaster’s Account Manager platform and distribution of any physical tickets.
- Troubleshoot issues as they arise and determine appropriate resolution.
- Manage and execute renewal campaigns as directed by the Director of Premium Service.
- Maintain accurate and timely prospect and customer information in a CRM platform for efficient reporting and historical data purposes.
- Entertain and nurture relationships with clients and prospects through creative methods including but not limited to networking events, speaking engagements, one-on-one dinners/lunches, and outside meetings.
- Act as VIP concierge on race weekend for service and management for all premium clients.
- Assist in all areas of event days, such as client communications, wayfinding efforts, operational needs, hosting clients, phone coverage, etc. to assist in having a successful Las Vegas Grand Prix.
- Assist the Ticket Sales & Service department in various duties as needed.
- Facilitate private suite fit outs and upgrades in coordination with Hospitality Operations.
SUPPORTIVE FUNCTIONS:
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company. The FORMULA 1 HEINEKEN LAS VEGAS GRAND PRIX offers unique benefits to the Las Vegas economy and infrastructure. The development of the racetrack and construction throughout the area has rejuvenated local roads and highways and contributed to economic development in the area through the creation of thousands of jobs.
- Attend sponsored charity events within the local community.
- Assist, coordinate, and attend sales/services related events.
- Other tasks and duties assigned by Supervisor/Management.
QUALIFICATIONS:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Bachelor’s degree from an accredited College or University preferred.
- Minimum of 3 years of related premium service/sales experience preferred.
- Exceptional organizational and time management skills with the ability to multitask and execute in a timely manner.
- Must be flexible with the ability to adapt in a fast-paced work environment with challenging demands and frequent changes.
- Ability to always maintain a high level of confidentiality.
- Must possess a professional demeanor and can interact with all levels of the organization and outside contacts.
- Ability to communicate efficiently and effectively – both verbal and written.
- Proficiency in Archtics, CRM, and Microsoft Office – specifically Word, Excel, PowerPoint, and Outlook required.
- Must be able to work nights, weekends, and holidays, as the event calendar requires.
- ·Qualified candidates must be eligible to work in the United States.
- This in-person position is based out of our Las Vegas, NV office.
Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
