What are the responsibilities and job description for the COUNSELOR ASSOCIATE position at Forrest Health?
JOB SUMMARY : This position performs under the direction of the Program Director of the PG Admissions Office. Verify insurance benefits, submits timely pre-certification requests to insurance companies as needed, follows through with insurance pre-certification process, and records approvals or denials in record, answers questions related to Pine Grover services, and registers patients and documents complete and accurate information regarding insurance/patient financial responsibility.
PERFORMANCE EXPECTATIONS: Includes the following: Other duties may be assigned.
- Demonstrates the ability to operate efficiently in a fast paced environment with team members inside and outside department. Interprets the appropriate information needed to identify each patient's requirements relative to his/her age specific needs, and to provide the care needed.
- Demonstrates compassion and courtesy when dealing with patients, families, visitors and coworkers.
- Demonstrates knowledge of insurance related requirements and is able to accurately and timely meet such requirements.
- Demonstrates the ability to work therapeutically in a community of chemical dependent patients.
- Demonstrates the ability to use computer proficiently and efficiently.
- Demonstrates ability to follow designed workflow for Registration, Insurance Verification and submission/follow up of pre-cert clinical.
- Demonstrates the knowledge and skills necessary to communicate appropriately during registration to the age of the patients served
- Demonstrates ability to complete other tasks as needed and assigned by Director.
QUALIFICATIONS:
Education/Skills: Bachelor's degree in psychology, social work, or other health related field required.
Work Experience: Prior experience preferred, but not required.
Mental Demands: Ability to perform as a team member, cooperates with others,
follows directions precisely, demonstrate initiative, and function under stress.
Employment Type: Full Time Shift: 7a-4p Â
